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Automation Risk Analysis

Will “Front of House Team Member (FOH Team Member)” be Automated?

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AI Exposure Risk

46%

“Front of House Team Member (FOH Team Member)” will probably not be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 46% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

38%

“Front of House Team Member (FOH Team Member)” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 38% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Fast Food and Counter Workers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

Avg. Annual Salary $31,350
Avg. Hourly Wage $15.07
Available Jobs (US) 3,780,930
Job Title & Hierarchy Code (SOC) Fast Food and Counter Workers #35-3023
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Fast Food and Counter Workers”

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Core Skills & Abilities

  • Wash dishes, glassware, and silverware after meals.

  • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.

  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.

  • Monitor and order supplies or food items, and restock as necessary to maintain inventory.

  • Deliver orders to kitchens, and pick up and serve food when it is ready.

  • Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.

  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

  • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

  • Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.

  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

  • Collect and return dirty dishes to the kitchen for washing.

  • Add relishes and garnishes to food orders, according to instructions.

  • Set up dining areas for meals, and clear them following meals.

  • Balance receipts and payments in cash registers.

  • Arrange tables and decorations according to instructions.

  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.

  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.

  • Communicate with customers regarding orders, comments, and complaints.

  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

  • Plan, prepare, and deliver meals to individuals with special dietary needs.

  • Notify kitchen personnel of shortages or special orders.

  • Accept payment from customers, and make change as necessary.

  • Distribute food to servers.

  • Perform personnel activities, such as supervising and training employees.

  • Brew coffee and tea, and fill containers with requested beverages.

  • Clean and organize eating, service, and kitchen areas.

  • Replenish foods at serving stations.

Technologies & Software

  • Menu and nutrition database software
  • Aldelo Systems Aldelo for Restaurants Pro
  • Compris software
  • Quizlet
  • Flippy (Miso Robotics)
  • Facebook
  • Microsoft Office software
  • RestaurantPlus PRO
  • The General Store
  • Intuit QuickBooks Point of Sale
  • Plexis Software Plexis POS
  • Microsoft Windows
  • NCR Advanced Checkout Solution
  • Toast AI
  • Point of sale POS software
  • Microsoft Excel
  • NCR NeighborhoodPOS
  • MICROS Systems HSI Profits Series
  • Gemini for Workspace
  • ChatGPT (OpenAI)
  • Foodman Home-Delivery
  • Food conveyor belts
  • Fryers
  • Commercial glasswashers
  • Barcode scanners
  • Desktop computers
  • Grills
  • Milkshake and smoothie machines
  • Stoves
  • Scales
  • Commercial cooking ovens
  • Soft-serve ice cream machines
  • Gas stoves
  • Motorized food transportation carts
  • Credit card machines
  • Cash registers
  • Commercial coffeemakers
  • Point of sale POS terminals
  • Point of service scanners
  • Commercial dishwashers
  • Commercial microwave ovens
  • Gas ovens
  • Steam cookers
  • Vertical cutters
  • Electric stoves
  • Automatic slicers
  • Automatic dicers
  • Ice machines
  • Blenders
  • Deep fat fryers
  • Handheld calculators
  • Juice dispensers
  • Intercom systems
  • Ice cream/yogurt machines
  • Pastry makers
  • Patty making machines
  • Coffee makers
  • Point of sale POS computer terminals
  • Non-carbonated beverage dispensers
  • Espresso machines
  • Long range charged coupled device CCD barcode scanners
  • Point of service workstations
  • Metal ice cream scoops
  • Toasters
  • Automatic peelers
  • Point of sale POS printers
  • Steam counters
  • Touch screen monitors
  • Ticket printers
  • Milk dispensing machines
  • Grating equipment
  • Food choppers
  • Soda machines
  • Commercial food slicers
  • Ice-making machines
  • Electric ovens
  • Mixers
  • Steam tables
  • Broilers
  • Convection ovens
  • Portion scales
  • Slush machines
  • Commercial kitchen grills
  • Credit card processing machines
  • Credit card scanners
  • Chefs' knives
  • Deep wells
  • Infrared heat lamps
  • Slicing machines
  • Meat grinders
  • Food processors
  • Linear imaging scanners
  • Milk frothers
  • Can openers
  • Personal computers
  • Food thermometers
  • Sanitizing units
  • Electric warming tables
  • Carbonated beverage dispensers
  • Cappuccino makers
  • Commercial coffee grinders

Alternative Job Titles