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Automation Risk Analysis

Will “Front of House Team Member (FOH Team Member)” be Automated?

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AI Exposure Risk

46%

“Front of House Team Member (FOH Team Member)” will probably not be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 46% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

38%

“Front of House Team Member (FOH Team Member)” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 38% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Fast Food and Counter Workers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

Avg. Annual Salary $31,350
Avg. Hourly Wage $15.07
Available Jobs (US) 3,780,930
Job Title & Hierarchy Code (SOC) Fast Food and Counter Workers #35-3023
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Fast Food and Counter Workers”

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Core Skills & Abilities

  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.

  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

  • Set up dining areas for meals, and clear them following meals.

  • Brew coffee and tea, and fill containers with requested beverages.

  • Plan, prepare, and deliver meals to individuals with special dietary needs.

  • Communicate with customers regarding orders, comments, and complaints.

  • Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.

  • Distribute food to servers.

  • Monitor and order supplies or food items, and restock as necessary to maintain inventory.

  • Clean and organize eating, service, and kitchen areas.

  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

  • Notify kitchen personnel of shortages or special orders.

  • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

  • Wash dishes, glassware, and silverware after meals.

  • Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.

  • Arrange tables and decorations according to instructions.

  • Replenish foods at serving stations.

  • Add relishes and garnishes to food orders, according to instructions.

  • Deliver orders to kitchens, and pick up and serve food when it is ready.

  • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.

  • Balance receipts and payments in cash registers.

  • Perform personnel activities, such as supervising and training employees.

  • Accept payment from customers, and make change as necessary.

  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.

  • Collect and return dirty dishes to the kitchen for washing.

  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.

Technologies & Software

  • NCR NeighborhoodPOS
  • Compris software
  • Gemini for Workspace
  • Point of sale POS software
  • Flippy (Miso Robotics)
  • ChatGPT (OpenAI)
  • Microsoft Windows
  • MICROS Systems HSI Profits Series
  • Plexis Software Plexis POS
  • Microsoft Office software
  • RestaurantPlus PRO
  • Quizlet
  • Menu and nutrition database software
  • Microsoft Excel
  • Intuit QuickBooks Point of Sale
  • Toast AI
  • The General Store
  • Aldelo Systems Aldelo for Restaurants Pro
  • Facebook
  • Foodman Home-Delivery
  • NCR Advanced Checkout Solution
  • Point of sale POS computer terminals
  • Metal ice cream scoops
  • Soft-serve ice cream machines
  • Linear imaging scanners
  • Point of sale POS printers
  • Non-carbonated beverage dispensers
  • Long range charged coupled device CCD barcode scanners
  • Commercial coffeemakers
  • Touch screen monitors
  • Grills
  • Espresso machines
  • Scales
  • Credit card machines
  • Chefs' knives
  • Gas stoves
  • Coffee makers
  • Point of sale POS terminals
  • Credit card processing machines
  • Point of service scanners
  • Sanitizing units
  • Commercial food slicers
  • Food choppers
  • Pastry makers
  • Blenders
  • Infrared heat lamps
  • Intercom systems
  • Grating equipment
  • Commercial dishwashers
  • Deep fat fryers
  • Carbonated beverage dispensers
  • Mixers
  • Handheld calculators
  • Slush machines
  • Slicing machines
  • Desktop computers
  • Broilers
  • Can openers
  • Electric stoves
  • Commercial coffee grinders
  • Motorized food transportation carts
  • Automatic peelers
  • Juice dispensers
  • Commercial cooking ovens
  • Cash registers
  • Soda machines
  • Portion scales
  • Patty making machines
  • Ticket printers
  • Deep wells
  • Personal computers
  • Electric ovens
  • Steam tables
  • Food thermometers
  • Cappuccino makers
  • Commercial kitchen grills
  • Commercial microwave ovens
  • Stoves
  • Steam counters
  • Steam cookers
  • Ice-making machines
  • Barcode scanners
  • Food processors
  • Toasters
  • Vertical cutters
  • Automatic dicers
  • Gas ovens
  • Convection ovens
  • Fryers
  • Ice machines
  • Milk frothers
  • Commercial glasswashers
  • Electric warming tables
  • Point of service workstations
  • Milkshake and smoothie machines
  • Ice cream/yogurt machines
  • Automatic slicers
  • Meat grinders
  • Milk dispensing machines
  • Credit card scanners
  • Food conveyor belts

Alternative Job Titles