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Automation Risk Analysis

Will “Front of House Team Member (FOH Team Member)” be Automated?

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AI Exposure Risk

46%

“Front of House Team Member (FOH Team Member)” will probably not be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 46% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

38%

“Front of House Team Member (FOH Team Member)” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 38% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Fast Food and Counter Workers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

Avg. Annual Salary $31,350
Avg. Hourly Wage $15.07
Available Jobs (US) 3,780,930
Job Title & Hierarchy Code (SOC) Fast Food and Counter Workers #35-3023
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Fast Food and Counter Workers”

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Core Skills & Abilities

  • Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.

  • Collect and return dirty dishes to the kitchen for washing.

  • Brew coffee and tea, and fill containers with requested beverages.

  • Accept payment from customers, and make change as necessary.

  • Set up dining areas for meals, and clear them following meals.

  • Balance receipts and payments in cash registers.

  • Perform personnel activities, such as supervising and training employees.

  • Deliver orders to kitchens, and pick up and serve food when it is ready.

  • Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.

  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.

  • Plan, prepare, and deliver meals to individuals with special dietary needs.

  • Communicate with customers regarding orders, comments, and complaints.

  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

  • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

  • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.

  • Clean and organize eating, service, and kitchen areas.

  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.

  • Monitor and order supplies or food items, and restock as necessary to maintain inventory.

  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.

  • Wash dishes, glassware, and silverware after meals.

  • Arrange tables and decorations according to instructions.

  • Add relishes and garnishes to food orders, according to instructions.

  • Notify kitchen personnel of shortages or special orders.

  • Replenish foods at serving stations.

  • Distribute food to servers.

  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

Technologies & Software

  • NCR Advanced Checkout Solution
  • Compris software
  • Gemini for Workspace
  • The General Store
  • Foodman Home-Delivery
  • ChatGPT (OpenAI)
  • Plexis Software Plexis POS
  • Facebook
  • Point of sale POS software
  • Microsoft Windows
  • Quizlet
  • Menu and nutrition database software
  • Microsoft Excel
  • Flippy (Miso Robotics)
  • Aldelo Systems Aldelo for Restaurants Pro
  • MICROS Systems HSI Profits Series
  • Intuit QuickBooks Point of Sale
  • Toast AI
  • NCR NeighborhoodPOS
  • Microsoft Office software
  • RestaurantPlus PRO
  • Commercial food slicers
  • Gas ovens
  • Steam counters
  • Point of sale POS terminals
  • Touch screen monitors
  • Fryers
  • Stoves
  • Point of sale POS printers
  • Soda machines
  • Automatic slicers
  • Food choppers
  • Credit card processing machines
  • Motorized food transportation carts
  • Food processors
  • Credit card scanners
  • Steam cookers
  • Grills
  • Carbonated beverage dispensers
  • Pastry makers
  • Toasters
  • Juice dispensers
  • Commercial dishwashers
  • Ice-making machines
  • Espresso machines
  • Ice cream/yogurt machines
  • Linear imaging scanners
  • Broilers
  • Scales
  • Intercom systems
  • Credit card machines
  • Non-carbonated beverage dispensers
  • Chefs' knives
  • Grating equipment
  • Gas stoves
  • Commercial cooking ovens
  • Electric stoves
  • Electric ovens
  • Portion scales
  • Point of service workstations
  • Mixers
  • Patty making machines
  • Commercial glasswashers
  • Sanitizing units
  • Steam tables
  • Metal ice cream scoops
  • Can openers
  • Soft-serve ice cream machines
  • Commercial microwave ovens
  • Automatic peelers
  • Deep fat fryers
  • Slush machines
  • Food conveyor belts
  • Coffee makers
  • Electric warming tables
  • Point of sale POS computer terminals
  • Ticket printers
  • Personal computers
  • Milkshake and smoothie machines
  • Meat grinders
  • Cappuccino makers
  • Commercial coffeemakers
  • Commercial kitchen grills
  • Milk dispensing machines
  • Blenders
  • Long range charged coupled device CCD barcode scanners
  • Convection ovens
  • Cash registers
  • Deep wells
  • Milk frothers
  • Food thermometers
  • Ice machines
  • Vertical cutters
  • Automatic dicers
  • Point of service scanners
  • Slicing machines
  • Handheld calculators
  • Barcode scanners
  • Commercial coffee grinders
  • Infrared heat lamps
  • Desktop computers

Alternative Job Titles