Will “Dining Room Host” be Automated?

Core Skills & Abilities

• Prepare cash receipts after establishments close, and make bank deposits.

• Direct patrons to coatrooms and waiting areas, such as lounges.

• Answer telephone calls and respond to inquiries or transfer calls.

• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

• Take and prepare to-go orders.

• Order or requisition supplies and equipment for tables and serving stations.

• Inform patrons of establishment specialties and features.

• Inspect dining and serving areas to ensure cleanliness and proper setup.

• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

• Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.

• Greet guests and seat them at tables or in waiting areas.

• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

• Confer with other staff to help plan establishments' menus.

• Receive and record patrons' dining reservations.

• Perform marketing and advertising services.

• Hire, train, and supervise food and beverage service staff.

• Assist other restaurant workers by serving food and beverages, or by bussing tables.

• Operate cash registers to accept payments for food and beverages.

• Provide guests with menus.