Will “Concierge” be Automated?

Core Skills & Abilities

• Arrange for the replacement of items lost by travelers.

• Make travel arrangements for sightseeing or other tours.

• Receive, store, or deliver luggage or mail.

• Arrange childcare services for guests.

• Perform office duties on a temporary basis when needed.

• Pick up and deliver items or run errands for guests.

• Plan special events, parties, or meetings, which may include booking musicians or celebrities.

• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.

• Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.

• Arrange for interpreters or translators when patrons require such services.

• Provide business services for guests, such as sending or receiving faxes or shipping packages.

• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

• Clean and tidy hotel lounge.

• Assist guests with special needs by providing equipment such as wheelchairs.

• Provide food and beverage services to guests.

• Provide directions to guests.

• Order flowers for guests.

• Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.