Will “Customer Assistant” be Automated?

Core Skills & Abilities

• Cash checks for customers.

• Request information or assistance, using paging systems.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Post charges against guests' or patients' accounts.

• Weigh items sold by weight to determine prices.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

• Compile and maintain non-monetary reports and records.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

• Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Compute and record totals of transactions.

• Issue trading stamps, and redeem food stamps and coupons.

• Keep periodic balance sheets of amounts and numbers of transactions.

• Issue receipts, refunds, credits, or change due to customers.

• Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.

• Offer customers carry-out service at the completion of transactions.

• Answer incoming phone calls.

• Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Sell tickets and other items to customers.

• Supervise others and provide on-the-job training.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Help customers find the location of products.

• Assist customers by providing information and resolving their complaints.

• Sort, count, and wrap currency and coins.

• Greet customers entering establishments.

• Process merchandise returns and exchanges.

• Answer customers' questions, and provide information on procedures or policies.