Will “Inside Sales and Customer Service Representative (Inside Sales and Customer Service Rep)” be Automated?

Core Skills & Abilities

• Answer customers' questions about services, prices, availability, or credit terms.

• Negotiate prices or terms of sales or service agreements.

• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.

• Monitor market conditions, innovations, and competitors' services, prices, and sales.

• Create forms or agreements to complete sales.

• Develop sales presentations or proposals to explain service specifications.

• Inform customers of contracts or other information pertaining to purchased services.

• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.

• Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.

• Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.

• Compute and compare costs of services.

• Maintain customer records using automated systems.

• Contact prospective or existing customers to discuss how services can meet their needs.

• Quote prices, credit terms, contract terms, or fulfillment dates for services.

• Distribute promotional materials at meetings, conferences, or trade shows.