Will “Outbound Sales Agent” be Automated?

Core Skills & Abilities

• Answer telephone calls from potential customers who have been solicited through advertisements.

• Record names, addresses, purchases, and reactions of prospects contacted.

• Conduct client or market surveys to obtain information about potential customers.

• Obtain customer information such as name, address, and payment method, and enter orders into computers.

• Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

• Explain products or services and prices, and answer questions from customers.

• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

• Adjust sales scripts to better target the needs and interests of specific individuals.

• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

• Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

• Maintain records of contacts, accounts, and orders.