Will “Telephone Service Representative (Telephone Service Rep)” be Automated?

Core Skills & Abilities

• Keep records of calls placed and charges incurred.

• Record messages, suggesting rewording for clarity or conciseness.

• Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.

• Complete forms for sales orders.

• Relay or route written or verbal messages.

• Monitor alarm systems to ensure that secure conditions are maintained.

• Process incoming or outgoing mail, packages, or deliveries.

• Answer simple questions about clients' businesses, using reference files.

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

• Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.

• Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.

• Place telephone calls or arrange conference calls as instructed.

• Stamp messages with time and date and file them appropriately.

• Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

• Contact security staff members when necessary, using radio-telephones.

• Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.

• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

• Place orders, such as for equipment, supplies, or catering for meetings.