Will “Service Associate” be Automated?

Core Skills & Abilities

• Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.

• Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.

• Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.

• Prepare reports summarizing daily transactions and earnings for individual customer accounts.

• Monitor daily stock prices and compute fluctuations to determine the need for additional collateral to secure loans.

• Perform clerical tasks, such as answering phones or distributing mail.

• Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders.

• Compute total holdings, dividends, interest, transfer taxes, brokerage fees, or commissions and allocate appropriate payments to customers.

• File, type, or operate standard office machines.

• Verify ownership and transaction information and dividend distribution instructions to ensure conformance with governmental regulations, using stock records and reports.