Will “Customer Service Correspondence Clerk” be Automated?

Core Skills & Abilities

• Present clear and concise explanations of governing rules and regulations.

• Complete form letters in response to requests or problems identified by correspondence.

• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

• Route correspondence to other departments for reply.

• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.

• Confer with company personnel regarding feasibility of complying with writers' requests.

• Prepare records for shipment by certified mail.

• Process orders for goods requested in correspondence.

• Compute costs of records furnished to requesters, and write letters to obtain payment.

• Maintain files and control records to show correspondence activities.

• Compile data from records to prepare periodic reports.

• Type acknowledgment letters to persons sending correspondence.

• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.

• Ensure that money collected is properly recorded and secured.

• Compile data pertinent to manufacture of special products for customers.