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Automation Risk Analysis

Will “Support Technician (Support Tech)” be Automated?

Historical Context: Oxford Study (2013)

Ranked #662 of 702. Estimated risk: 97.0%

Directly assessed by researchers as likely automatable
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AI Exposure Risk

63%

“Support Technician (Support Tech)” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 63% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

39%

“Support Technician (Support Tech)” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 39% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For File Clerks, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.

Avg. Annual Salary $43,700
Avg. Hourly Wage $21.01
Available Jobs (US) 78,980
Job Title & Hierarchy Code (SOC) File Clerks #43-4071
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “File Clerks”

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Core Skills & Abilities

  • Track materials removed from files to ensure that borrowed files are returned.

  • Design forms related to filing systems.

  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

  • Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.

  • Modify or improve filing systems or implement new filing systems.

  • Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.

  • Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.

  • Complete general financial activities, such as processing accounts payable, reviewing invoices, collecting cash payments, or issuing receipts.

  • Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.

  • Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.

  • Answer questions about records or files.

  • Assign and record or stamp identification numbers or codes to index materials for filing.

  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

  • Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.

  • Operate mechanized files that rotate to bring needed records to a particular location.

  • Scan or read incoming materials to determine how and where they should be classified or filed.

  • Gather materials to be filed from departments or employees.

  • Add new material to file records or create new records as necessary.

  • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.

Technologies & Software

  • Adobe Acrobat
  • Grammarly AI
  • ChatGPT (OpenAI)
  • Grok (xAI)
  • Nova (Amazon)
  • UiPath (RPA + AI)
  • Microsoft Windows
  • Microsoft Outlook
  • Napkin AI
  • Word processing software
  • Kimi (Moonshot AI)
  • DeepSeek
  • Microsoft Copilot
  • Microsoft Excel
  • Notion AI
  • Electronic health record EHR software
  • Gemini for Workspace
  • Microsoft Access
  • Microsoft Office software
  • Intuit QuickBooks
  • Zapier AI
  • Perplexity AI
  • Optical scanning software
  • Electronic filing software
  • Email software
  • Microsoft Word
  • Mistral (Mistral AI)
  • Llama (Meta)
  • Claude (Anthropic)
  • Gemini (Google)
  • Microsoft PowerPoint
  • Microsoft SharePoint
  • Otter.ai
  • Qwen (Alibaba)
  • Mechanized file systems
  • Document scanners
  • Copy machines
  • Microfilm viewing equipment
  • Microfiche viewing equipment
  • Personal computers
  • Multiline telephone systems
  • Document stamps
  • Computer inkjet printers
  • File cabinets
  • Laser facsimile machines
  • Stepladders