Will “Telephone Surveyor” be Automated?

Core Skills & Abilities

• Supervise or train other staff members.

• Compile, record, and code results or data from interview or survey, using computer or specified form.

• Assist individuals in filling out applications or questionnaires.

• Meet with supervisor daily to submit completed assignments and discuss progress.

• Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.

• Prepare reports to provide answers in response to specific problems.

• Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.

• Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.

• Review data obtained from interview for completeness and accuracy.

• Locate and list addresses and households.

• Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.

• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.

• Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.

• Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.

• Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.

• Identify and report problems in obtaining valid data.