Will “Facilities Technician (Facilities Tech)” be Automated?

Core Skills & Abilities

• Report to service departments any problems, such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.

• Leave messages to arrange different times to read meters in cases in which meters are not accessible.

• Connect and disconnect utility services at specific locations.

• Inspect meters for unauthorized connections, defects, and damage, such as broken seals.

• Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers.

• Perform preventative maintenance or minor repairs on meters.

• Answer customers' questions about services and charges, or direct them to customer service centers.

• Update client address and meter location information.

• Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.

• Walk or drive vehicles along established routes to take readings of meter dials.

• Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.

• Report lost or broken keys.