Will “Customer Service Specialist” be Replaced By Robots? 🤔
94% Chance of Automation
“Customer Service Specialist” will almost certainly be replaced by robots.
This job is ranked #600 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4111.00
- The Mean Annual Wage in the U.S. is $ 33,640.00
- The Mean Hourly Wage is $ 16.00
- Currently, there are 186,030 people on this job
☝️ Information based on the reference occupation “Interviewers, Except Eligibility and Loan”.
Also Known As…
- Interviewers, Except Eligibility and Loan
- Telephone Interviewer
- Research Interviewer
- Registration Clerk
- Registrar
- Patient Services Representative
- Market Research Interviewer
- Interviewer
- Admitting Clerk
- Admissions Representative
- Admissions Clerk
- Traffic Checker
- Telephone Surveyor
- Survey Worker
- Survey Interviewer
- Statement Request Clerk
- Rehabilitation Clerk
- Registration Representative
- Radio Survey Worker
- Radio Program Checker
- Public Opinion Survey Taker
- Polls or Surveys Interviewer
- Patient Registration Representative
- Patient Registrar
- Patient Financial Representative
- Outpatient Interviewing Clerk
- Outpatient Admitting Clerk
- Opinion Polls Survey Worker
- Medical Clerk
- Interviewing Clerk
- Intake Coordinator
- Hospital Admitting Clerk
- Hospice Admitting Clerk
- Field Service Representative
- Field Reviewer
- Field Representative
- Field Interviewer
- Field Enumerator
- Enumerator
- Emergency Room Clerk
- Desk Interviewer
- Data Collector
- Creel Clerk
- Contingents Supervisor
- Consumer Recruiter
- Commercial Census Taker
- Charge Account Clerk
- Census Taker
- Census Enumerator
- Census Clerk
- Canvasser
- Admitting Representative
- Admitting Interviewer
- Admitting Counselor
- Admissions Counselor
- Admissions Coordinator
Tasks for “Customer Service Specialist”
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Locate and list addresses and households.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Assist individuals in filling out applications or questionnaires.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Identify and report problems in obtaining valid data.
- Prepare reports to provide answers in response to specific problems.
- Supervise or train other staff members.
- Review data obtained from interview for completeness and accuracy.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
Related Technology & Tools
- Laser facsimile machines
- Multiline telephone systems
- Computer data input scanners
- Passenger vehicles
- Computer inkjet printers
- Copy machines
- Laptop computers
- Telephone headsets
- Personal computers
- Medical procedure coding software
- Medical condition coding software
- Qualtrics Insight
- FluidSurveys
- SAP Business Objects
- RIVS automated interview software
- FileMaker Pro
- Jenzabar EX
- Statistical software
- Microsoft Office
- Nebu Dub InterViewer
- Microsoft PowerPoint
- Microsoft Outlook
- Oracle PeopleSoft
- Electronic health record EHR software
- Web browser software
- Data entry software
- MEDITECH software
- SaaS SurveyMonkey
- Microsoft Excel
- Creative Research Systems The Survey System
- Microsoft Word