Will “Customer Care Representative (CCR)” be Replaced By Robots? 🤔
98% Chance of Automation
“Customer Care Representative (CCR)” will almost certainly be replaced by robots.
This job is ranked #687 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4151.00
- The Mean Annual Wage in the U.S. is $ 35,160.00
- The Mean Hourly Wage is $ 16.00
- Currently, there are 176,850 people on this job
☝️ Information based on the reference occupation “Order Clerks”.
Also Known As…
- Order Clerks
- Warehouse Clerk
- Sales Assistant
- Order Taker
- Order Processing Clerk
- Order Entry Representative
- Order Entry Administrator
- Order Clerk
- Order Analyst
- Materials Specialist
- Hub Associate
- Want Ad Receiver
- Want Ad Clerk
- Telephone Order Clerk
- Telephone Ad Taker
- Subscription Clerk
- Shipping Coordinator
- Service Order Clerk
- Routing Clerk
- Reordering Clerk
- Receiver Dispatcher
- Receiver
- Order Tracer
- Order Processor
- Order Make Up Clerk
- Order Entry Specialist
- Order Entry Clerk
- Order Editor
- Order Desk Clerk
- Order Caller
- Order Booker
- Order Administrator
- New Order Clerk
- Merchandise Processor
- Mail Order Clerk
- Gas Distribution and Emergency Clerk
- Food and Beverage Order Clerk
- Film Rental Clerk
- Electrotype Servicer
- Contact Worker
- Contact Clerk
- Compliance Clerk
- Clerk
- Clerical Order Filler
- Classified Ad Taker
- Classified Ad Clerk
- Catalogue Clerk
- Blood Bank Order Control Clerk
- Blood Bank Credit Clerk
- Back Order Clerk
- Auto Locator
- Advertising Space Clerk
- Advertising Clerk
- Ad Taker
Tasks for “Customer Care Representative (CCR)”
- Recommend type of packing or labeling needed on order.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Adjust inventory records to reflect product movement.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Check inventory records to determine availability of requested merchandise.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Prepare invoices, shipping documents, and contracts.
- Inspect outgoing work for compliance with customers' specifications.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Compute total charges for merchandise or services and shipping charges.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- File copies of orders received, or post orders on records.
- Calculate and compile order-related statistics, and prepare reports for management.
- Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
- Receive and respond to customer complaints.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Recommend merchandise or services that will meet customers' needs.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
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