Will “Complaint Investigations Officer” be Automated?

Core Skills & Abilities

• Interpret civil rights laws and equal opportunity regulations for individuals or employers.

• Study equal opportunity complaints to clarify issues.

• Coordinate, monitor, or revise complaint procedures to ensure timely processing and review of complaints.

• Review company contracts to determine actions required to meet governmental equal opportunity provisions.

• Counsel newly hired members of minority or disadvantaged groups, informing them about details of civil rights laws.

• Meet with job search committees or coordinators to explain the role of the equal opportunity coordinator, to provide resources for advertising, or to explain expectations for future contacts.

• Prepare reports of selection, survey, or other statistics and recommendations for corrective action.

• Prepare reports related to investigations of equal opportunity complaints.

• Provide information, technical assistance, or training to supervisors, managers, or employees on topics such as employee supervision, hiring, grievance procedures, or staff development.

• Consult with community representatives to develop technical assistance agreements in accordance with governmental regulations.

• Meet with persons involved in equal opportunity complaints to arbitrate and settle disputes.

• Conduct surveys and evaluate findings to determine if systematic discrimination exists.

• Monitor the implementation and impact of guidelines for nondiscriminatory employment practices.

• Investigate employment practices or alleged violations of laws to document and correct discriminatory factors.

• Verify that all job descriptions are submitted for review and approval and that descriptions meet regulatory standards.

• Interview persons involved in equal opportunity complaints to verify case information.

• Develop guidelines for nondiscriminatory employment practices.

• Participate in the recruitment of employees through job fairs, career days, or advertising plans.