Will “Flight Purser” be Automated?

Core Skills & Abilities

• Enforce safety rules and regulations.

• Direct or coordinate the activities of workers, such as flight or car attendants.

• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.

• Requisition necessary supplies, equipment, or services.

• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

• Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.

• Compute or estimate cash, payroll, transportation, or personnel requirements.

• Take disciplinary action to address performance problems.

• Participate in continuing education to stay abreast of industry trends and developments.

• Analyze and record personnel or operational data and write related activity reports.

• Meet with managers or other supervisors to stay informed of changes affecting operations.

• Resolve customer complaints regarding worker performance or services rendered.

• Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.

• Train workers in proper operational procedures and functions and explain company policies.

• Recruit and hire staff members.

• Inform workers about interests or special needs of specific groups.

• Recommend and implement measures to improve worker motivation, work methods, or customer services.

• Apply customer feedback to service improvement efforts.

• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.