-
Reassure passengers when situations, such as turbulence, are encountered.
-
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
-
Announce flight delays and descent preparations.
-
Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
-
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
-
Heat and serve prepared foods.
-
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
-
Operate audio and video systems.
-
Prepare passengers and aircraft for landing, following procedures.
-
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
-
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
-
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
-
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
-
Take inventory of headsets, alcoholic beverages, and money collected.
-
Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.
-
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
-
Administer first aid to passengers in distress.
-
Assist passengers entering or disembarking the aircraft.
-
Inspect passenger tickets to verify information and to obtain destination information.
-
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
-
Sell alcoholic beverages to passengers.
-
Collect money for meals and beverages.
-
Greet passengers boarding aircraft and direct them to assigned seats.
-
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
-
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.