Will “Passenger Service Agent” be Automated?

Core Skills & Abilities

• Provide boarding assistance to elderly, sick, or injured people.

• Respond to passengers' questions, requests, or complaints.

• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.

• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.

• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.

• Greet passengers boarding transportation equipment and announce routes and stops.

• Signal transportation operators to stop or to proceed.

• Perform equipment safety checks prior to departure.

• Open and close doors for passengers.

• Explain and demonstrate safety procedures and safety equipment use.

• Adjust window shades or seat cushions at the request of passengers.

• Determine or facilitate seating arrangements.