Will “Customer Program Manager” be Replaced By Robots? 🤔

Unknown Chance of Automation

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Job Description

Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.

Job Details

The SOC (Standard Occupational Classification) code is 15-1199.09

☝️ Information based on the reference occupation “Information Technology Project Managers”.

Also Known As…

Tasks for “Customer Program Manager”

Manage project execution to ensure adherence to budget, schedule, and scope.
Assign duties, responsibilities, and spans of authority to project personnel.
Identify need for initial or supplemental project resources.
Schedule and facilitate meetings related to information technology projects.
Monitor or track project milestones and deliverables.
Establish and execute a project communication plan.
Identify, review, or select vendors or consultants to meet project needs.
Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
Direct or coordinate activities of project personnel.
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Coordinate recruitment or selection of project personnel.
Develop and manage work breakdown structure (WBS) of information technology projects.
Initiate, review, or approve modifications to project plans.
Negotiate with project stakeholders or suppliers to obtain resources or materials.
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Submit project deliverables, ensuring adherence to quality standards.
Confer with project personnel to identify and resolve problems.
Develop and manage annual budgets for information technology projects.
Perform risk assessments to develop response strategies.
Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).
Monitor the performance of project team members, providing and documenting performance feedback.

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