Will “First-Line Supervisors of Office and Administrative Support Workers” be Replaced By Robots? 🤔

Job Description

Directly supervise and coordinate the activities of clerical and administrative support workers.

Job Details

• The SOC (Standard Occupational Classification) code is 43-1011.00
• The Mean Annual Wage in the U.S. is $ 57,890.00
• The Mean Hourly Wage is $ 27.00
• Currently, there are 1,443,150 people on this job

Also Known As…

• Staff Services Manager
• Office Supervisor
• Office Manager
• Office Coordinator
• Customer Service Supervisor
• Customer Service Manager
• Administrative Supervisor
• Accounts Receivable Manager
• Accounts Payable Supervisor
• Accounting Manager
• Word Processing Supervisor
• Weigh Boss
• Warranty Manager
• Warranty Administrator
• Ward Service Supervisor
• Want Ad Supervisor
• Underwriting Clerks Supervisor
• Typists Supervisor
• Typing Section Chief
• Typing Pool Supervisor
• Trust Accounts Supervisor
• Travel Information Center Supervisor
• Transcribing Operators Supervisor
• Tool Crib Supervisor
• Tool Crib Manager
• Toll Collector Supervisor
• Timekeeping Supervisor
• Ticket Sales Supervisor
• Tellers Supervisor
• Teller Supervisor
• Telephone Solicitor Supervisor
• Telephone Order Supervisor
• Telephone Operators Supervisor
• Telephone Information Supervisor
• Telephone Clerks Supervisor
• Telegraphic Typewriter Operators Supervisor
• Telecommunicator Supervisor
• Technical Coordinator
• Team Manager
• Tariff Supervisor
• Tabulating Supervisor
• Switchboard Operator Supervisor
• Survey Workers Supervisor
• Supervisory Clerk
• Stockroom Supervisor
• Stock Supervisor
• Stock Room Manager
• Stock Control Supervisor
• Steno Pool Supervisor
• Station Agent
• Statement Clerks Supervisor
• Statement Clerks Manager
• Space Control Supervisor
• Securities Vault Supervisor
• Script Supervisor
• Schedule Supervisor
• Safety Deposit Supervisor
• Sack Department Supervisor
• Route Supervisor
• Regulatory Administrator
• Real Estate Office Supervisor
• Rate Supervisor
• Purchasing and Claims Supervisor
• Public Message Service Supervisor
• Property Master
• Proof Machine Operator Supervisor
• Production Control Supervisor
• Production Clerks Supervisor
• Print Shop Chief Clerk
• Practice Manager
• Postal Supervisor
• Policy Change Clerks Supervisor
• Petroleum Inspector Supervisor
• Personnel Clerks Supervisor
• PBX Supervisor (Private Branch Exchange Supervisor)
• Payroll Supervisor
• Payroll Master
• Payroll Manager
• Payroll Administrator
• Pay Station Department Manager
• Passenger Service Supervisor
• Order Takers Supervisor
• Operators School Manager
• Money Room Supervisor
• Meter Readers Supervisor
• Medical Billing Supervisor
• Medical Billing Manager
• Measurement Department Chief Clerk
• Marking Room Supervisor
• Mails Supervisor
• Mailroom Supervisor
• Mailing Manager
• Mail Sorting Supervisor
• Mail Clerks Supervisor
• Mail Carriers Supervisor
• Magazine Supervisor
• Machine Records Units Supervisor
• Lending Activities Supervisor
• Keypunch Operators Supervisor
• Inventory Specialist Manager
• Inventory Management Specialist
• Inventory Control Supervisor
• Inventory Control Manager
• Inventory Administrator
• Hub Lead
• Hospital Admissions Officer
• Home Energy Consultant Supervisor
• Head Transfer Clerk
• Head Stock Transfer Clerk
• Head Control Clerk
• Group Chief Operator
• Gate Services Supervisor
• Front Office Supervisor
• Front Office Manager
• Front End Manager
• Force Adjustment Supervisor
• Food Checkers and Cashiers Supervisor
• Floor Space Allocator
• Flight Reservations Manager
• Financial Aid Director
• Film Vault Supervisor
• Files Supervisor
• Field Service Manager
• Facilities Manager
• Documentation Supervisor
• Dispatch Manager
• Delivery Department Supervisor
• Data Processing Supervisor
• Data Entry Supervisor
• Data Control Clerk Supervisor
• Cycle Counter
• Customer Services Supervisor
• Customer Service Representative Supervisor
• Customer Service Officer
• Customer Service Administrator
• Customer Records Division Supervisor
• Customer Complaint Service Supervisor
• Customer Care Manager
• Credit and Loan Collections Supervisor
• Cost Control Supervisor
• Cost and Sales Record Supervisor
• Correspondence Section Supervisor
• Coordinator
• Control Board Operator
• Contact and Service Clerks Supervisor
• Computer Operations Supervisor
• Complaint Evaluation Supervisor
• Communication Center Coordinator
• Commissary Agent
• Collections Manager
• Collection Supervisor
• Coin Machine Collector Supervisor
• Coding Clerks Supervisor
• Clerk Supervisor
• Clerical Supervisor
• Classified Advertising Supervisor
• Claims Supervisor
• Claims Adjuster Supervisor
• Chief Service Observer
• Chief Service Dispatcher
• Chief Payroll Clerk
• Chief Order Dispatcher
• Chief Load Dispatcher
• Chief Crew Scheduler
• Central Supply Technician Supervisor
• Central Supply Supervisor
• Central Supply Manager
• Central Office Telephone Operators Supervisor
• Central Office Operator Supervisor
• Cashiers Supervisor
• Cargo Supervisor
• Call Center Supervisor
• Call Center Manager
• Call Center Director
• Business Office Manager
• Business Manager
• Boxing and Pressing Supervisor
• Bookkeeping Clerks Supervisor
• Bookkeepers Supervisor
• Booking Supervisor
• Billing Supervisor
• Billing Department Supervisor
• Billing Administrator
• Banking Supervisor
• Baggagemaster
• Baggage and Mail Agent
• Baggage Agent Supervisor
• Automotive Service Writer
• Automotive Service Advisor
• Automobile Club Safety Program Coordinator
• Automatic Chief
• Auto Club Safety Program Coordinator
• Audit Clerks Supervisor
• Assembly Stock Supervisor
• Animal Hospital Office Supervisor
• Airline Ticket Sales and Reservations Supervisor
• Agency Appointments Supervisor
• Advertising Dispatch Clerks Supervisor
• Admitting Officer
• Admissions Supervisor
• Administrative Officer
• Administrative Coordinator
• Adjustment Supervisor
• Accounts Receivable Supervisor
• Accounts Payable Manager
• Accounting Supervisor
• Accounting Director
• Accounting Clerks Supervisor
• Accounting Administrator

Tasks for “First-Line Supervisors of Office and Administrative Support Workers”

• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Interpret and communicate work procedures and company policies to staff.
• Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
• Discuss work problems or grievances with union representatives.
• Recruit, interview, and select employees.
• Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Monitor inventory levels and requisition or purchase supplies as needed.
• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
• Compute figures such as balances, totals, or commissions.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Develop work schedules according to budgets and workloads.
• Coordinate activities with other supervisory personnel or with other work units or departments.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Develop or update procedures, policies, or standards.
• Arrange for necessary maintenance or repair work.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Make recommendations to management concerning such issues as staffing decisions or procedural changes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

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