Will “Insurance Claims Clerks” be Replaced By Robots? 🤔

Unknown Chance of Automation

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Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

Pay small claims.
Post or attach information to claim file.
Calculate amount of claim.
Prepare insurance claim forms or related documents and review them for completeness.
Transmit claims for payment or further investigation.
Review insurance policy to determine coverage.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Enter claims information into database systems.
Apply insurance rating systems.
Contact insured or other involved persons to obtain missing information.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.