Will “Casino Services Supervisor” be Automated?

Core Skills & Abilities

• Record the specifics of malfunctioning machines and document malfunctions needing repair.

• Establish policies on types of gambling offered, odds, or extension of credit.

• Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.

• Exchange currency for customers, converting currency into requested combinations of bills and coins.

• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.

• Determine how many gaming tables to open each day and schedule staff accordingly.

• Monitor stations and games and move dealers from game to game to ensure adequate staffing.

• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

• Reset slot machines after payoffs.

• Respond to and resolve patrons' complaints.

• Answer patrons' questions about gaming machine functions and payouts.

• Clean and maintain slot machines and surrounding areas.

• Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.

• Monitor payment of hand-delivered jackpots to ensure promptness.

• Perform paperwork required for monetary transactions.

• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.

• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.

• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.

• Greet customers and ask about the quality of service they are receiving.

• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

• Record, issue receipts for, and pay off bets.

• Evaluate workers' performance and prepare written performance evaluations.

• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

• Explain and interpret house rules, such as game rules or betting limits, for patrons.

• Establish and maintain banks and table limits for each game.

• Report customer-related incidents occurring in gaming areas to supervisors.

• Interview and hire workers.

• Train, supervise, schedule, and evaluate workers.