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Develop and coordinate educational programs for residents.
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Answer telephones, and route calls or deliver messages.
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Assign rooms to students.
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Communicate with other staff to resolve problems with individual students.
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Determine the need for facility maintenance and repair, and notify appropriate personnel.
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Chaperone group-sponsored trips and social functions.
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Confer with medical personnel to better understand the backgrounds and needs of individual residents.
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Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
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Supervise students' housekeeping work to ensure that it is done properly.
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Provide emergency first aid and summon medical assistance when necessary.
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Provide requested information on students' progress and the development of case plans.
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Collaborate with counselors to develop counseling programs that address the needs of individual students.
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Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs, and other student workers.
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Supervise the activities of housekeeping personnel.
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Oversee departmental budget.
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Counsel students in the handling of issues such as family, financial, and educational problems.
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Hold regular meetings with each assigned unit.
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Sort and distribute mail.
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Inventory, pack, and remove items left behind by former residents.
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Order supplies for facilities.
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Direct and participate in on- and off-campus recreational activities for residents of institutions, boarding schools, fraternities or sororities, children's homes, or similar establishments.
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Develop program plans for individuals or assist in plan development.
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Observe students to detect and report unusual behavior.
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Accompany and supervise students during meals.
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Process contract cancellations for students who are unable to follow residence hall policies and procedures.
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Compile information such as residents' daily activities and the quantities of supplies used to prepare required reports.
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Mediate interpersonal problems between residents.
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Make regular rounds to ensure that residents and areas are safe and secure.
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Administer, coordinate, or recommend disciplinary and corrective actions.
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Provide transportation or escort for expeditions, such as shopping trips or visits to doctors or dentists.