Will “Automotive Customer Service Advisor (Auto Customer Service Advisor)” be Automated?

Core Skills & Abilities

• Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.

• Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.

• Explain rental fees, policies, and procedures.

• Receive orders for services, such as rentals, repairs, dry cleaning, and storage.

• Reserve items for requested times and keep records of items rented.

• Rent items, arrange for provision of services to customers, and accept returns.

• Recommend and provide advice on a wide variety of products and services.

• Prepare merchandise for display or for purchase or rental.

• Allocate equipment to participants in sporting events or recreational activities.

• Compute charges for merchandise or services and receive payments.

• Inspect and adjust rental items to meet needs of customer.

• Advise customers on use and care of merchandise.

• Provide information about rental items, such as availability, operation, or description.

• Keep records of transactions and of the number of customers entering an establishment.

• Answer telephones to provide information and receive orders.

• Prepare rental forms, obtaining customer signature and other information, such as required licenses.