Will “Guest Service Agent” be Automated?

Core Skills & Abilities

• Open or close information facilities.

• Examine passenger documentation to determine destinations and to assign boarding passes.

• Promote particular destinations, tour packages, and other travel services.

• Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.

• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.

• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

• Announce arrival and departure information, using public address systems.

• Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

• Keep information facilities clean during operation.

• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

• Provide clients with assistance in preparing required travel documents and forms.

• Prepare customer invoices and accept payment.

• Confer with customers to determine their service requirements and travel preferences.

• Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.

• Provide boarding or disembarking assistance to passengers needing special assistance.

• Maintain computerized inventories of available passenger space and provide information on space reserved or available.

• Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.

• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

• Check baggage and cargo and direct passengers to designated locations for loading.

• Trace lost, delayed, or misdirected baggage for customers.