Will “Trouble Dispatcher” be Automated?

Core Skills & Abilities

• Arrange for necessary repairs to restore service and schedules.

• Order supplies or equipment and issue them to personnel.

• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

• Prepare daily work and run schedules.

• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.

• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

• Receive or prepare work orders.

• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

• Oversee all communications within specifically assigned territories.

• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.