Will “Call Person” be Replaced By Robots? 🤔
49% Chance of Automation
“Call Person” will probably not be replaced by robots.
This job is ranked #298 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
- The SOC (Standard Occupational Classification) code is 43-5031.00
- The Mean Annual Wage in the U.S. is $ 41,070.00
- The Mean Hourly Wage is $ 19.00
- Currently, there are 95,170 people on this job
☝️ Information based on the reference occupation “Police, Fire, and Ambulance Dispatchers”.
Also Known As…
- Police, Fire, and Ambulance Dispatchers
- Public Safety Dispatcher
- Police Dispatcher
- Emergency Communications Operator (ECO)
- Communications Supervisor
- Communications Specialist
- Communications Operator
- Communications Officer
- 911 Dispatcher
- Telecommunications Specialist
- Telecommunications Officer
- Public Safety Telecommunicator
- Protective Signal Operator
- Police Radio Dispatcher
- Police Communications Operator
- Police Communications Dispatcher
- Police and Fire Dispatcher
- Forest Fire Fighters Dispatcher
- Fire Fighters Dispatcher
- Fire Dispatcher
- Emergency Vehicle Dispatcher
- Emergency Telecommunications Dispatcher (ETD)
- Emergency Operator
- Emergency Medical Dispatcher
- Emergency Dispatcher
- Emergency Communications Officer (ECO)
- Emergency Communications Dispatcher
- Dispatch Manager
- Ambulance Dispatcher
- Alarm Operator
- 911 Telecommunicator
- 911 Operator (Nine One One Operator)
- 911 Emergency Services Dispatcher
- 911 Emergency Dispatcher
Tasks for “Call Person”
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Provide emergency medical instructions to callers.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Maintain access to, and security of, highly sensitive materials.
- Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Record details of calls, dispatches, and messages.
- Learn material and pass required tests for certification.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
- Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
- Operate and maintain mobile dispatch vehicles and equipment.
- Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Related Technology & Tools
- Automatic call distributing ACD consoles
- Telecommunication devices TDD
- Two way radios
- Multi-line telephone systems
- Personal computers
- Radio scanners
- Mobile data computers
- Mainframe computers
- Desktop computers
- Intercom systems
- Mainframe terminals
- Base station radios
- Teletype terminals
- Digital recording equipment
- Microsoft Office
- Law enforcement information databases
- Computer aided dispatch software
- Spillman Technologies Spillman Computer-Aided Dispatch
- 911 system information databases
- Microsoft PowerPoint
- Web browser software
- Corel WordPerfect Office Suite
- Microsoft Word
- National Law Enforcement Telecommunications System NLETS
- Microsoft Excel
- National Crime Information Center NCIC database