Will “Emergency Communications Operator (ECO)” be Replaced By Robots? 🤔

49% Chance of Automation

“Emergency Communications Operator (ECO)” will probably not be replaced by robots.

This job is ranked #298 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

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Job Description

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Job Details

The SOC (Standard Occupational Classification) code is 43-5031.00
The Mean Annual Wage in the U.S. is $ 41,070.00
The Mean Hourly Wage is $ 19.00
Currently, there are 95,170 people on this job

☝️ Information based on the reference occupation “Police, Fire, and Ambulance Dispatchers”.

Also Known As…

Tasks for “Emergency Communications Operator (ECO)”

Record details of calls, dispatches, and messages.
Provide emergency medical instructions to callers.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Operate and maintain mobile dispatch vehicles and equipment.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Maintain access to, and security of, highly sensitive materials.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Learn material and pass required tests for certification.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.

Related Technology & Tools

Teletype terminals
Desktop computers
Radio scanners
Mainframe terminals
Digital recording equipment
Switchboards
Mainframe computers
Two way radios
Multi-line telephone systems
Base station radios
Intercom systems
Automatic call distributing ACD consoles
Telecommunication devices TDD
Personal computers
Mobile data computers

National Law Enforcement Telecommunications System NLETS
911 system information databases
Corel WordPerfect Office Suite
Spillman Technologies Spillman Computer-Aided Dispatch
Computer aided dispatch software
Web browser software
Microsoft Excel
National Crime Information Center NCIC database
Law enforcement information databases
Microsoft PowerPoint
Microsoft Office
Microsoft Word