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Automation Risk Analysis

Will “Central Office Trouble Shooter” be Automated?

Historical Context: Oxford Study (2013)

Ranked #254 of 702. Estimated risk: 36.0%

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AI Exposure Risk

52%

“Central Office Trouble Shooter” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 52% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

50%

“Central Office Trouble Shooter” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 50% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Telecommunications Equipment Installers and Repairers, Except Line Installers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

Avg. Annual Salary $66,650
Avg. Hourly Wage $32.04
Available Jobs (US) 153,890
Job Title & Hierarchy Code (SOC) Telecommunications Equipment Installers and Repairers, Except Line Installers #49-2022
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Telecommunications Equipment Installers and Repairers, Except Line Installers”

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Core Skills & Abilities

  • Remove and remake connections to change circuit layouts, following work orders or diagrams.

  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.

  • Perform routine maintenance on equipment, including adjusting and lubricating components and painting worn or exposed areas.

  • Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances to determine communication equipment requirements and procedures.

  • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.

  • Designate cables available for use.

  • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.

  • Clean and maintain tools, test equipment, and motor vehicles.

  • Measure distances from landmarks to identify exact installation sites for equipment.

  • Inspect equipment on a regular basis to ensure proper functioning.

  • Drive crew trucks to and from work areas.

  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.

  • Enter codes needed to correct electronic switching system programming.

  • Determine viability of sites through observation, and discuss site locations and construction requirements with customers.

  • Test connections to ensure that power supplies are adequate and that communications links function.

  • Note differences in wire and cable colors so that work can be performed correctly.

  • Program computerized switches and switchboards to provide requested features.

  • Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.

  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.

  • Install updated software and programs that maintain existing software or provide requested features, such as time-correlated call routing.

  • Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.

  • Remove and replace plug-in circuit equipment.

  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.

  • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.

  • Remove loose wires and other debris after work is completed.

  • Repair or replace faulty equipment, such as defective and damaged telephones, wires, switching system components, and associated equipment.

  • Examine telephone transmission facilities to determine requirements for new or additional telephone services.

  • Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.

  • Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.

  • Maintain computer and manual records pertaining to facilities and equipment.

  • Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.

  • Perform database verifications, using computers.

  • Provide input into the design and manufacturing of new equipment.

  • Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.

  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

  • Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.

  • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.

  • Collaborate with other workers to locate and correct malfunctions.

  • Dig holes or trenches as necessary for equipment installation and access.

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  • Tone generator kits
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  • Double-sided magnetic tape measures
  • Polarity testers
  • Handheld dataloggers
  • Adjustable hand wrenches
  • Wire cutters
  • Diagonal-cutting pliers
  • Telephone function test sets
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Alternative Job Titles