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Automation Risk Analysis

Will “Service Technician” be Automated?

Historical Context: Oxford Study (2013)

Ranked #254 of 702. Estimated risk: 36.0%

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AI Exposure Risk

52%

“Service Technician” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 52% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

50%

“Service Technician” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 50% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Telecommunications Equipment Installers and Repairers, Except Line Installers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

Avg. Annual Salary $66,650
Avg. Hourly Wage $32.04
Available Jobs (US) 153,890
Job Title & Hierarchy Code (SOC) Telecommunications Equipment Installers and Repairers, Except Line Installers #49-2022
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Telecommunications Equipment Installers and Repairers, Except Line Installers”

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Core Skills & Abilities

  • Test connections to ensure that power supplies are adequate and that communications links function.

  • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.

  • Dig holes or trenches as necessary for equipment installation and access.

  • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.

  • Remove and replace plug-in circuit equipment.

  • Install updated software and programs that maintain existing software or provide requested features, such as time-correlated call routing.

  • Measure distances from landmarks to identify exact installation sites for equipment.

  • Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.

  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.

  • Maintain computer and manual records pertaining to facilities and equipment.

  • Designate cables available for use.

  • Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.

  • Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.

  • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.

  • Perform database verifications, using computers.

  • Perform routine maintenance on equipment, including adjusting and lubricating components and painting worn or exposed areas.

  • Repair or replace faulty equipment, such as defective and damaged telephones, wires, switching system components, and associated equipment.

  • Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances to determine communication equipment requirements and procedures.

  • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.

  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.

  • Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.

  • Note differences in wire and cable colors so that work can be performed correctly.

  • Collaborate with other workers to locate and correct malfunctions.

  • Examine telephone transmission facilities to determine requirements for new or additional telephone services.

  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.

  • Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.

  • Program computerized switches and switchboards to provide requested features.

  • Provide input into the design and manufacturing of new equipment.

  • Drive crew trucks to and from work areas.

  • Clean and maintain tools, test equipment, and motor vehicles.

  • Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.

  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.

  • Remove loose wires and other debris after work is completed.

  • Enter codes needed to correct electronic switching system programming.

  • Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.

  • Remove and remake connections to change circuit layouts, following work orders or diagrams.

  • Inspect equipment on a regular basis to ensure proper functioning.

  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

  • Determine viability of sites through observation, and discuss site locations and construction requirements with customers.

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  • Electricians' scissors
  • Wire strippers
  • Analog probes
  • Nut wrenches
  • Polarity testers
  • Telephone function test sets
  • Modem verification units
  • Fiberoptic cable testers
  • Cable fault finders
  • Cable cutters
  • In-line modular adapters
  • Handheld dataloggers
  • Multifunction cable testers
  • Receptacle analyzers
  • Double-ended screwstarters
  • Battery-powered punchdown tools
  • Double-sided magnetic tape measures
  • Tone generator kits
  • Diagonal-cutting pliers
  • Personal computers
  • Hex key sets
  • Longnosed pliers
  • Utility knives
  • Digital multimeters
  • Adjustable hand wrenches
  • Cable splicer knives
  • Slip joint pliers
  • Penlights
  • Wire cutters
  • Pocket toners
  • Tablet computers
  • Telecom test sets
  • Stepladders
  • T-strippers
  • Bridge tap detectors
  • Insulated screwdrivers

Alternative Job Titles