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Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
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Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
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Implement system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors.
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Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
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Assess existing facilities' needs for new or modified telecommunications systems.
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Order or maintain inventory of telecommunications equipment for customer premises equipment (CPE), facilities, access networks, or backbone networks.
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Document procedures for hardware and software installation and use.
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Use computer-aided design (CAD) software to prepare or evaluate network diagrams, floor plans, or site configurations for existing facilities, renovations, or new systems.
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Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
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Review and evaluate requests from engineers, managers, and technicians for system modifications.
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Estimate costs for system or component implementation and operation.
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Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
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Implement controls to provide security for operating systems, software, and data.
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Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
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Inspect sites to determine physical configuration, such as device locations and conduit pathways.
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Prepare system activity and performance reports.
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Implement or perform preventive maintenance, backup, or recovery procedures.
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Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.
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Supervise maintenance of telecommunications equipment.
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Instruct in use of voice, video, and data communications systems.
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Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity.
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Monitor and analyze system performance, such as network traffic, security, and capacity.
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Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
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Prepare purchase requisitions for computer hardware and software, networking and telecommunications equipment, test equipment, cabling, or tools.
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Manage user access to systems and equipment through account management and password administration.
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Document technical specifications and operating standards for telecommunications equipment.