Will “Computer Support Specialist” be Replaced By Robots? 🤔

3% Chance of Automation

“Computer Support Specialist” will not be replaced by robots.

This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Computer Support Specialist”

Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Perform routine network startup and shutdown procedures, and maintain control records.
Confer with network users about how to solve existing system problems.
Design, configure, and test computer hardware, networking software and operating system software.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Configure, monitor, and maintain email applications or virus protection software.
Maintain an inventory of parts for emergency repairs.
Train people in computer system use.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Load computer tapes and disks, and install software and printer paper or forms.
Analyze equipment performance records to determine the need for repair or replacement.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Perform data backups and disaster recovery operations.
Coordinate with vendors and with company personnel to facilitate purchases.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Maintain logs related to network functions, as well as maintenance and repair records.

Related Technology & Tools

Tape libraries
Redundant array of independent disks RAID systems
Punchdown tools
Screwdrivers
Load balancers
Synchronous optical network SONET analyzers
Computer tool kits
Asynchronous transfer mode ATM analyzers
Powerline monitors
Optical spectrum analyzers
Network analyzers
Mainframe computers
Communications analyzers
Wire crimpers
Cable verifiers
Bit error rate testers BERT
Protocol analyzers
Optical time domain reflectometers OTDR
Network switches
Notebook computers
T-Birds
Power meters
Desktop computers

Novell NetWare Management Station
Oracle JD Edwards EnterpriseOne
Network modeling, mapping, and analysis software
Zabbix
Microsoft PowerPoint
C
Oracle JDBC
Extensible markup language XML
Oracle Business Intelligence Enterprise Edition
Network traffic flow monitoring and analysis software
Python
Honeypot
SAS
Network, server and operating system optimization software
Epic Systems
Microsoft Project
Oracle WebLogic Server
Ruby on Rails
Oracle JavaServer Pages JSP
Microsoft Visual Basic
Command interpreters
Network traffic probe software
Online traffic calculator software
Common business oriented language COBOL
Systems and applications migration software
Snort
Microsoft Excel
Oracle Net Manager
Enterprise resource planning ERP software
Element management software
Berkeley Internet Domain Name BIND
Security incident management software
Microsoft Windows Sysprep
SolarWinds
Management information base MIB software
McAfee
Apache HTTP Server
Domain name system DNS
Linux
Nagios
Intrusion prevention system IPS
Apache Cassandra
Encryption software
Citrix XenApp
Adexa eGPS Suite
System and data disaster recovery software
Apache Hadoop
Microsoft SQL Server Reporting Services
IBM Director
Eclipse IDE
Adobe Systems Adobe Dreamweaver
Packet filter software
Microsoft Visual Basic Scripting Edition VBScript
Automated installation software
Job control language JCL
AJAX
LogMatrix NerveCenter
Symantec Ghost Solution Suite
Dassault Systemes CATIA
Apache Maven
Remote desktop control software
Swift
Network intrusion prevention systems NIPS
Relational database management software
FileMaker Pro
Computer system diagnostics software
Configuration management software
Adobe Systems Adobe Acrobat
Lavalys Everest
Puppet
IBM InfoSphere DataStage
Hypertext markup language HTML
Oracle PeopleSoft Financials
Requirements management software
Perforce Helix software
Ping Identity
Shell script
Network and system vulnerability assessment software
Micromuse NetCool
Oracle Java
Enterprise JavaBeans
Tcpdump
Atlassian JIRA
IBM Power Systems software
NoSQL
Systems integration software
SAP Crystal Reports
Red Hat WildFly
Network documentation software
Apache Solr
Dynamic host configuration protocol DHCP
Advanced business application programming ABAP
Packet tracing software
IBM Cognos Impromptu
Microsoft .NET Framework
Citrix
Microsoft Outlook
Tableau
Microsoft Visual Studio
UNIX
Password management software
NetSuite ERP
Apache Subversion SVN
Adobe Systems Adobe Flash
SAP
Mac HelpMate
Firewall software
Microsoft Office
Microsoft Access
Help desk software
Microsoft Dynamics GP
IBM Notes
Integrated development environment IDE software
Apache Tomcat
Network intrusion detection software
Simple network management protocol SNMP software
Ubuntu
Ruby
Data entry software
Network shutdown software
Optical network management software
Computer based training software
Oracle Hyperion
Application management software
Oracle Solaris
Computer aided design and drafting CADD software
Root cause analysis software
Veritas NetBackup
Multi-router traffic grapher MRTG software
Extensible HyperText Markup Language XHTML
Microsoft SQL Server
Red Hat Enterprise Linux
Drupal
Microsoft Publisher
Human resource management software HRMS
Oracle PeopleSoft
CA Erwin Data Modeler
Active directory software
Practical extraction and reporting language Perl
Network and application load and performance testing software
Open source routing protocols OSPF
Customer information control system CICS
Delphi Technology
Microsoft SharePoint
Microsoft Windows Terminal Services Access Manager
Patch and update management software
Git
Microsoft Dynamics
Network addressable storage NAS software
C#
Hewlett Packard HP-UX
LAMP Stack
Splunk Enterprise
PHP: Hypertext Preprocessor
Ethereal
StataCorp Stata
Network availability monitoring software
Quest BigBrother
Remote monitoring software
VMWare
PostgreSQL
MySQL
IBM NetView
IBM Domino
Diagramming software
Dartware InterMapper
Structured query language SQL
Virtual network computing VNC software
Storage area network SAN software
Symantec
Apache Hive
Quest Foglight
IBM WebSphere
TKSoftware
MicroStrategy
SAP Business Objects
Network address management software
Oracle E-Business Suite Financials
Qlik Tech QlikView
Blackboard
Oracle Primavera Enterprise Project Portfolio Management
Wireshark
Oracle PL/SQL
Hewlett Packard LoadRunner
OpenService Open NerveCenter
Virtual private networking VPN software
Oracle Fusion Applications
Transact-SQL
MongoDB
Access management software
Microsoft ActiveX
C++
Sybase
Root kit detection software
Node.js
Operating system process control software
Apache Pig
JavaScript
Microsoft PowerShell
Network management software
Hewlett-Packard HP Network Node Manager
Microsoft Visio
Network and component performance analysis software
Virtual local area network management software
Tivoli
Blackbaud The Raiser's Edge
Cisco Systems CiscoWorks
KornShell
Apache Struts
Enterprise application integration EAI software
Teradata Database
Secure shell SSH software
ESRI ArcGIS software
Microsoft Exchange Server
Dynamic hypertext markup language DHTML