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“Information Technology Technical Support Specialist (IT Technical Support Specialist)” will not be replaced by robots.

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Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Information Technology Technical Support Specialist (IT Technical Support Specialist)”

Design, configure, and test computer hardware, networking software and operating system software.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Load computer tapes and disks, and install software and printer paper or forms.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Train people in computer system use.
Coordinate with vendors and with company personnel to facilitate purchases.
Perform data backups and disaster recovery operations.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Maintain an inventory of parts for emergency repairs.
Analyze equipment performance records to determine the need for repair or replacement.
Perform routine network startup and shutdown procedures, and maintain control records.
Maintain logs related to network functions, as well as maintenance and repair records.
Confer with network users about how to solve existing system problems.
Configure, monitor, and maintain email applications or virus protection software.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

Related Technology & Tools

Mainframe computers
Asynchronous transfer mode ATM analyzers
Bit error rate testers BERT
Notebook computers
Redundant array of independent disks RAID systems
Load balancers
Tape libraries
Optical time domain reflectometers OTDR
Power meters
Communications analyzers
Network switches
Optical spectrum analyzers
Screwdrivers
Powerline monitors
Punchdown tools
Wire crimpers
Synchronous optical network SONET analyzers
Cable verifiers
T-Birds
Protocol analyzers
Desktop computers
Computer tool kits
Network analyzers

Extensible HyperText Markup Language XHTML
Online traffic calculator software
Teradata Database
Job control language JCL
Swift
Enterprise JavaBeans
Lavalys Everest
Hewlett Packard HP-UX
Microsoft Dynamics
Microsoft SQL Server
Microsoft Dynamics GP
KornShell
Command interpreters
Oracle JDBC
Microsoft Exchange Server
Citrix XenApp
TKSoftware
FileMaker Pro
Encryption software
Red Hat Enterprise Linux
Epic Systems
Apache Cassandra
Ruby
Shell script
Apache HTTP Server
Node.js
Network shutdown software
Virtual private networking VPN software
MongoDB
Symantec Ghost Solution Suite
Quest BigBrother
Intrusion prevention system IPS
Blackboard
Microsoft Visual Basic
Element management software
Microsoft Windows Sysprep
Blackbaud The Raiser's Edge
IBM WebSphere
LAMP Stack
McAfee
Microsoft Office
Network management software
Hewlett Packard LoadRunner
Apache Struts
Microsoft Outlook
Ping Identity
C++
Adobe Systems Adobe Dreamweaver
Configuration management software
Systems and applications migration software
Oracle Fusion Applications
Practical extraction and reporting language Perl
IBM Director
Network intrusion prevention systems NIPS
Transact-SQL
SAP Business Objects
Microsoft Excel
Multi-router traffic grapher MRTG software
Adobe Systems Adobe Acrobat
Python
Network modeling, mapping, and analysis software
Advanced business application programming ABAP
SAS
Wireshark
SAP Crystal Reports
Root kit detection software
Human resource management software HRMS
Microsoft ActiveX
Systems integration software
Dassault Systemes CATIA
MySQL
Computer system diagnostics software
SolarWinds
Ruby on Rails
Open source routing protocols OSPF
Mac HelpMate
Automated installation software
Patch and update management software
PHP: Hypertext Preprocessor
Apache Solr
Puppet
Linux
Computer based training software
Tivoli
Microsoft Publisher
Qlik Tech QlikView
Drupal
IBM InfoSphere DataStage
Application management software
Eclipse IDE
Micromuse NetCool
IBM Notes
Computer aided design and drafting CADD software
NoSQL
StataCorp Stata
Storage area network SAN software
Red Hat WildFly
Perforce Helix software
Microsoft PowerShell
Oracle JD Edwards EnterpriseOne
Apache Maven
Network and application load and performance testing software
Tcpdump
Packet filter software
Remote desktop control software
Microsoft PowerPoint
Virtual network computing VNC software
Microsoft Access
Splunk Enterprise
Simple network management protocol SNMP software
Oracle E-Business Suite Financials
Novell NetWare Management Station
C#
IBM Power Systems software
Virtual local area network management software
Root cause analysis software
PostgreSQL
Oracle Solaris
Secure shell SSH software
Dynamic host configuration protocol DHCP
IBM Domino
Network availability monitoring software
Oracle WebLogic Server
Oracle Primavera Enterprise Project Portfolio Management
Password management software
Common business oriented language COBOL
Honeypot
Symantec
Extensible markup language XML
Zabbix
Firewall software
Citrix
Remote monitoring software
Microsoft Project
Hewlett-Packard HP Network Node Manager
Network traffic flow monitoring and analysis software
Diagramming software
Microsoft Visio
Network intrusion detection software
Adobe Systems Adobe Flash
Apache Tomcat
Cisco Systems CiscoWorks
Network and component performance analysis software
SAP
Microsoft SQL Server Reporting Services
NetSuite ERP
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OpenService Open NerveCenter
IBM Cognos Impromptu
Network traffic probe software
Veritas NetBackup
Network address management software
Microsoft Windows Terminal Services Access Manager
AJAX
Snort
Quest Foglight
Requirements management software
Operating system process control software
Dartware InterMapper
Microsoft .NET Framework
Oracle Java
System and data disaster recovery software
Tableau
LogMatrix NerveCenter
Oracle JavaServer Pages JSP
Network documentation software
Optical network management software
Enterprise application integration EAI software
Structured query language SQL
Ubuntu
VMWare
Oracle Hyperion
Active directory software
Security incident management software
Atlassian JIRA
Nagios
C
Delphi Technology
Dynamic hypertext markup language DHTML
Oracle PL/SQL
Apache Subversion SVN
Integrated development environment IDE software
Help desk software
Management information base MIB software
Microsoft SharePoint
ESRI ArcGIS software
Git
Sybase
Network addressable storage NAS software
Apache Pig
UNIX
Microsoft Visual Studio
Hypertext markup language HTML
Network, server and operating system optimization software
Ethereal
Microsoft Visual Basic Scripting Edition VBScript
CA Erwin Data Modeler
Enterprise resource planning ERP software
Oracle PeopleSoft
Data entry software
Oracle Business Intelligence Enterprise Edition
Customer information control system CICS
Network and system vulnerability assessment software
Apache Hive
JavaScript
Access management software
Domain name system DNS
Adexa eGPS Suite
Relational database management software
Packet tracing software
Berkeley Internet Domain Name BIND
Oracle Net Manager
Apache Hadoop
MicroStrategy
IBM NetView