Will “Information Technology Technical Support Specialist (IT Technical Support Specialist)” be Replaced By Robots? 🤔

3% Chance of Automation

“Information Technology Technical Support Specialist (IT Technical Support Specialist)” will not be replaced by robots.

This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Information Technology Technical Support Specialist (IT Technical Support Specialist)”

Configure, monitor, and maintain email applications or virus protection software.
Coordinate with vendors and with company personnel to facilitate purchases.
Design, configure, and test computer hardware, networking software and operating system software.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Maintain an inventory of parts for emergency repairs.
Perform data backups and disaster recovery operations.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Load computer tapes and disks, and install software and printer paper or forms.
Maintain logs related to network functions, as well as maintenance and repair records.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Confer with network users about how to solve existing system problems.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform routine network startup and shutdown procedures, and maintain control records.
Analyze equipment performance records to determine the need for repair or replacement.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Train people in computer system use.

Related Technology & Tools

Communications analyzers
Synchronous optical network SONET analyzers
Screwdrivers
Powerline monitors
Bit error rate testers BERT
Network switches
Protocol analyzers
Punchdown tools
Asynchronous transfer mode ATM analyzers
Notebook computers
Power meters
Tape libraries
Computer tool kits
Optical time domain reflectometers OTDR
Optical spectrum analyzers
Mainframe computers
Network analyzers
T-Birds
Cable verifiers
Wire crimpers
Redundant array of independent disks RAID systems
Load balancers
Desktop computers

Microsoft Visual Basic Scripting Edition VBScript
Domain name system DNS
Dassault Systemes CATIA
Ruby on Rails
Oracle Hyperion
Splunk Enterprise
Element management software
Microsoft Windows Terminal Services Access Manager
Eclipse IDE
Oracle Java
Computer aided design and drafting CADD software
Ethereal
VMWare
Ruby
LogMatrix NerveCenter
Remote monitoring software
SolarWinds
Online traffic calculator software
Oracle Fusion Applications
Firewall software
Encryption software
Structured query language SQL
Adobe Systems Adobe Acrobat
Intrusion prevention system IPS
Active directory software
Network traffic flow monitoring and analysis software
Hewlett Packard LoadRunner
PHP: Hypertext Preprocessor
Blackbaud The Raiser's Edge
Microsoft Visual Studio
Oracle PL/SQL
Data entry software
Storage area network SAN software
Sybase
ESRI ArcGIS software
SAS
StataCorp Stata
Integrated development environment IDE software
Python
Management information base MIB software
Blackboard
IBM InfoSphere DataStage
Relational database management software
LAMP Stack
Veritas NetBackup
Transact-SQL
Microsoft PowerShell
Requirements management software
Apache HTTP Server
Extensible HyperText Markup Language XHTML
Apache Cassandra
NetSuite ERP
Microsoft Publisher
Computer system diagnostics software
Network availability monitoring software
Apache Tomcat
Extensible markup language XML
Dartware InterMapper
Zabbix
Node.js
Puppet
IBM NetView
Virtual network computing VNC software
Microsoft SQL Server Reporting Services
UNIX
SAP
Network, server and operating system optimization software
MongoDB
Microsoft Outlook
Apache Maven
Practical extraction and reporting language Perl
Network shutdown software
Linux
Oracle JD Edwards EnterpriseOne
Snort
Help desk software
IBM Director
Shell script
Oracle WebLogic Server
Network modeling, mapping, and analysis software
OpenService Open NerveCenter
Cisco Systems CiscoWorks
MySQL
PostgreSQL
Oracle Primavera Enterprise Project Portfolio Management
Enterprise JavaBeans
Oracle PeopleSoft Financials
SAP Crystal Reports
Automated installation software
Apache Solr
Remote desktop control software
Perforce Helix software
Hewlett-Packard HP Network Node Manager
Operating system process control software
Git
IBM WebSphere
Password management software
Customer information control system CICS
SAP Business Objects
CA Erwin Data Modeler
IBM Notes
Open source routing protocols OSPF
Microsoft Visio
Wireshark
Microsoft .NET Framework
Delphi Technology
Microsoft Dynamics GP
KornShell
Adobe Systems Adobe Dreamweaver
TKSoftware
Nagios
Network documentation software
Swift
Command interpreters
Security incident management software
Adobe Systems Adobe Flash
Microsoft SQL Server
Microsoft PowerPoint
Virtual local area network management software
Apache Subversion SVN
Root cause analysis software
Microsoft Project
McAfee
Citrix XenApp
Microsoft ActiveX
Oracle Net Manager
Network addressable storage NAS software
Enterprise resource planning ERP software
IBM Domino
Dynamic host configuration protocol DHCP
C#
Oracle PeopleSoft
Human resource management software HRMS
Apache Pig
Network intrusion prevention systems NIPS
Network and system vulnerability assessment software
Configuration management software
Secure shell SSH software
Qlik Tech QlikView
Hewlett Packard HP-UX
Microsoft Windows Sysprep
Lavalys Everest
Microsoft Dynamics
AJAX
IBM Cognos Impromptu
Application management software
Simple network management protocol SNMP software
Red Hat Enterprise Linux
Apache Hive
Common business oriented language COBOL
Systems and applications migration software
Microsoft SharePoint
MicroStrategy
Apache Hadoop
Atlassian JIRA
Hypertext markup language HTML
Red Hat WildFly
Multi-router traffic grapher MRTG software
Adexa eGPS Suite
Oracle JavaServer Pages JSP
Symantec
Microsoft Visual Basic
Drupal
Tableau
Micromuse NetCool
Access management software
Microsoft Exchange Server
Quest BigBrother
Network address management software
Patch and update management software
Tivoli
Oracle Business Intelligence Enterprise Edition
Dynamic hypertext markup language DHTML
Teradata Database
Ubuntu
Network traffic probe software
FileMaker Pro
Apache Struts
Symantec Ghost Solution Suite
JavaScript
Packet tracing software
Novell NetWare Management Station
System and data disaster recovery software
Oracle E-Business Suite Financials
Network and component performance analysis software
Root kit detection software
Optical network management software
Berkeley Internet Domain Name BIND
Virtual private networking VPN software
Job control language JCL
Network and application load and performance testing software
Microsoft Office
Tcpdump
Oracle Solaris
C++
Oracle JDBC
Honeypot
Network intrusion detection software
Quest Foglight
Advanced business application programming ABAP
Computer based training software
Mac HelpMate
Packet filter software
Systems integration software
Microsoft Excel
Microsoft Access
Citrix
IBM Power Systems software
Enterprise application integration EAI software
NoSQL
C
Ping Identity
Network management software
Diagramming software
Epic Systems