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“Information Technology Technical Support Specialist (IT Technical Support Specialist)” will not be replaced by robots.
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Job Description
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1142.00
- The Mean Annual Wage in the U.S. is $ 84,500.00
- The Mean Hourly Wage is $ 40.00
- Currently, there are 376,820 people on this job
☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.
Also Known As…
- Network and Computer Systems Administrators
- Systems Engineer
- Systems Administrator
- Network Specialist
- Network Manager
- Network Engineer
- Network Administrator
- Local Area Network Administrator (LAN Administrator)
- Information Technology Specialist (IT Specialist)
- Information Technology Manager (IT Manager)
- Information Technology Director (IT Director)
- Windows Administrator
- Window Systems Administrator
- Wide Area Network Administrator (WAN Administrator)
- WAN Systems Administrator
- Unix Systems Administrator
- Unix Administrator
- Telecommunications Manager
- Telecommunications Analyst
- Technology Coordinator
- Technical Support Specialist
- Technical Support Engineer
- Technical Specialist
- Technical Solutions Engineer
- Technical Component Administrator
- Technical Analyst
- Systems Operator
- Systems Network Analyst
- Systems Integrator
- Systems Analyst
- System Administrator
- Software Engineer
- SharePoint Administrator
- Server Administrator
- Programmer Analyst
- Networking Administrator
- Network Technician
- Network Systems Coordinator
- Network Systems Analyst
- Network Systems Administrator
- Network Support Specialist
- Network Support Manager
- Network Support Coordinator
- Network Support Administrator
- Network Services Supervisor
- Network Security Administrator
- Network Coordinator
- Network Analyst
- MIS Manager (Management Information Systems Manager)
- Management Information Systems Administrator (MIS Administrator)
- Mainframe Systems Administrator
- Linux Systems Administrator
- Linux Administrator
- LAN Systems Administrator
- LAN Specialist (Local Area Network Specialist)
- LAN Analyst (Local Area Network Analyst)
- IT Systems Administrator (Information Technology Systems Administrator)
- Internet Systems Administrator
- Information Technology Systems Analyst (IT Systems Analyst)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Administrator (IT Administrator)
- Information Systems Specialist
- Information Systems Manager (IS Manager)
- Information Systems Coordinator (IS Coordinator)
- Information Systems Administrator
- Information Analyst
- Head of Computer Operations/Technical Services
- Hardware Installation Coordinator
- Enterprise Systems Administrator
- e-mail System Administrator
- Director of Technology
- Director of Information Services
- Desktop Support Technician
- Database Administrator (DBA)
- Computer Systems Security Administrator
- Computer Systems Administrator
- Computer Support Specialist
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Internetwork Expert (CCIE)
- Certified Novell Administrator (CNA)
- Application Systems Administrator
Tasks for “Information Technology Technical Support Specialist (IT Technical Support Specialist)”
- Coordinate with vendors and with company personnel to facilitate purchases.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Maintain an inventory of parts for emergency repairs.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Analyze equipment performance records to determine the need for repair or replacement.
- Confer with network users about how to solve existing system problems.
- Load computer tapes and disks, and install software and printer paper or forms.
- Perform data backups and disaster recovery operations.
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
- Design, configure, and test computer hardware, networking software and operating system software.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Configure, monitor, and maintain email applications or virus protection software.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Train people in computer system use.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
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- Redundant array of independent disks RAID systems
- Bit error rate testers BERT
- Mainframe computers
- Desktop computers
- Powerline monitors
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- Communications analyzers
- Cable verifiers
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- Power meters
- Punchdown tools
- Wire crimpers
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- Load balancers
- Network switches
- Screwdrivers
- Dynamic host configuration protocol DHCP
- Packet filter software
- Ethereal
- Microsoft Excel
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- Network address management software
- UNIX
- Network and application load and performance testing software
- Firewall software
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- Atlassian JIRA
- Configuration management software
- Password management software
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- Virtual network computing VNC software
- Quest Foglight
- Computer system diagnostics software
- IBM Cognos Impromptu
- Swift
- Eclipse IDE
- Advanced business application programming ABAP
- Citrix XenApp
- Oracle JavaServer Pages JSP
- VMWare
- Oracle Hyperion
- Microsoft Outlook
- Tcpdump
- Microsoft SQL Server Reporting Services
- Novell NetWare Management Station
- Virtual private networking VPN software
- SAP Business Objects
- NetSuite ERP
- Blackboard
- Extensible HyperText Markup Language XHTML
- Puppet
- Mac HelpMate
- C
- Operating system process control software
- Hypertext markup language HTML
- IBM Domino
- Remote desktop control software
- Hewlett Packard HP-UX
- SAP
- Network management software
- Microsoft Visual Studio
- Secure shell SSH software
- Dassault Systemes CATIA
- System and data disaster recovery software
- Dartware InterMapper
- Diagramming software
- Dynamic hypertext markup language DHTML
- Microsoft ActiveX
- Shell script
- Wireshark
- SAS
- LAMP Stack
- Oracle PL/SQL
- Blackbaud The Raiser's Edge
- Oracle JD Edwards EnterpriseOne
- JavaScript
- OpenService Open NerveCenter
- Delphi Technology
- Access management software
- StataCorp Stata
- Python
- Network modeling, mapping, and analysis software
- Honeypot
- Systems integration software
- Microsoft Visual Basic Scripting Edition VBScript
- Microsoft SQL Server
- Oracle E-Business Suite Financials
- Security incident management software
- Microsoft SharePoint
- Practical extraction and reporting language Perl
- Hewlett Packard LoadRunner
- Oracle Net Manager
- C#
- Element management software
- Online traffic calculator software
- Network documentation software
- Command interpreters
- Apache Struts
- C++
- Perforce Helix software
- Common business oriented language COBOL
- Node.js
- Active directory software
- Computer aided design and drafting CADD software
- Git
- FileMaker Pro
- Network intrusion detection software
- Requirements management software
- Enterprise resource planning ERP software
- Storage area network SAN software
- IBM Director
- Domain name system DNS
- Cisco Systems CiscoWorks
- Systems and applications migration software
- Encryption software
- Quest BigBrother
- Nagios
- Oracle Fusion Applications
- Oracle Primavera Enterprise Project Portfolio Management
- Linux
- Apache Subversion SVN
- Application management software
- Packet tracing software