Will “Information Technology Technical Support Specialist (IT Technical Support Specialist)” be Replaced By Robots? 🤔

3% Chance of Automation

“Information Technology Technical Support Specialist (IT Technical Support Specialist)” will not be replaced by robots.

This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Information Technology Technical Support Specialist (IT Technical Support Specialist)”

Perform routine network startup and shutdown procedures, and maintain control records.
Perform data backups and disaster recovery operations.
Maintain an inventory of parts for emergency repairs.
Train people in computer system use.
Coordinate with vendors and with company personnel to facilitate purchases.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Confer with network users about how to solve existing system problems.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Maintain logs related to network functions, as well as maintenance and repair records.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Design, configure, and test computer hardware, networking software and operating system software.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Configure, monitor, and maintain email applications or virus protection software.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Load computer tapes and disks, and install software and printer paper or forms.
Analyze equipment performance records to determine the need for repair or replacement.

Related Technology & Tools

Optical time domain reflectometers OTDR
Network analyzers
Wire crimpers
Power meters
Load balancers
Asynchronous transfer mode ATM analyzers
Optical spectrum analyzers
Synchronous optical network SONET analyzers
Network switches
Notebook computers
Communications analyzers
Powerline monitors
Cable verifiers
Tape libraries
Computer tool kits
Punchdown tools
Bit error rate testers BERT
Mainframe computers
Desktop computers
Redundant array of independent disks RAID systems
Protocol analyzers
Screwdrivers
T-Birds

PostgreSQL
Teradata Database
Microsoft Outlook
Computer based training software
Linux
Apache Solr
Puppet
Network documentation software
Human resource management software HRMS
Delphi Technology
Password management software
Computer aided design and drafting CADD software
Python
Apache Struts
Oracle Business Intelligence Enterprise Edition
LAMP Stack
ESRI ArcGIS software
JavaScript
Snort
McAfee
Network address management software
Splunk Enterprise
Novell NetWare Management Station
Security incident management software
Qlik Tech QlikView
AJAX
Symantec
Red Hat WildFly
Intrusion prevention system IPS
Quest BigBrother
Extensible HyperText Markup Language XHTML
Adobe Systems Adobe Flash
Sybase
Microsoft ActiveX
Structured query language SQL
SAS
Network and component performance analysis software
Enterprise application integration EAI software
Microsoft SharePoint
Microsoft Visual Basic
Network and application load and performance testing software
Access management software
Application management software
Apache Cassandra
Git
Root cause analysis software
Job control language JCL
Oracle Hyperion
SAP Business Objects
Tivoli
Hypertext markup language HTML
SolarWinds
Eclipse IDE
Microsoft .NET Framework
Automated installation software
Ruby
Integrated development environment IDE software
Symantec Ghost Solution Suite
Oracle Net Manager
Adexa eGPS Suite
Management information base MIB software
Element management software
Microsoft Visio
Epic Systems
LogMatrix NerveCenter
Zabbix
Configuration management software
UNIX
Storage area network SAN software
Wireshark
Open source routing protocols OSPF
Practical extraction and reporting language Perl
Microsoft Exchange Server
Nagios
Berkeley Internet Domain Name BIND
StataCorp Stata
Tableau
NoSQL
C
Apache Tomcat
Microsoft Dynamics GP
Microsoft Visual Studio
Secure shell SSH software
Network, server and operating system optimization software
Virtual local area network management software
Shell script
Operating system process control software
Data entry software
Virtual private networking VPN software
IBM WebSphere
FileMaker Pro
Blackbaud The Raiser's Edge
IBM Director
Packet filter software
Oracle PL/SQL
System and data disaster recovery software
Network modeling, mapping, and analysis software
Ethereal
Dynamic host configuration protocol DHCP
Adobe Systems Adobe Acrobat
Diagramming software
C++
IBM Power Systems software
Apache Hive
Dartware InterMapper
IBM Cognos Impromptu
Microsoft Office
Network traffic flow monitoring and analysis software
Remote desktop control software
Mac HelpMate
Honeypot
Network addressable storage NAS software
Common business oriented language COBOL
Microsoft Access
Dynamic hypertext markup language DHTML
Microsoft PowerPoint
Command interpreters
TKSoftware
OpenService Open NerveCenter
Virtual network computing VNC software
Red Hat Enterprise Linux
VMWare
Multi-router traffic grapher MRTG software
Remote monitoring software
Network management software
Cisco Systems CiscoWorks
Microsoft SQL Server Reporting Services
Systems and applications migration software
Customer information control system CICS
Adobe Systems Adobe Dreamweaver
Node.js
MongoDB
Firewall software
C#
Oracle PeopleSoft
Blackboard
Encryption software
Oracle JDBC
Hewlett Packard LoadRunner
Perforce Helix software
CA Erwin Data Modeler
Apache Maven
IBM NetView
NetSuite ERP
MicroStrategy
Enterprise JavaBeans
Apache Hadoop
Microsoft Windows Terminal Services Access Manager
Network availability monitoring software
IBM Domino
Microsoft Publisher
Relational database management software
Computer system diagnostics software
Network intrusion detection software
Network and system vulnerability assessment software
MySQL
Extensible markup language XML
Tcpdump
Microsoft Project
Microsoft Excel
Oracle Java
Microsoft SQL Server
Microsoft Windows Sysprep
Oracle Solaris
Hewlett Packard HP-UX
Oracle JD Edwards EnterpriseOne
Lavalys Everest
Oracle Fusion Applications
Microsoft Dynamics
Ping Identity
Swift
Oracle JavaServer Pages JSP
Atlassian JIRA
Quest Foglight
Patch and update management software
SAP Crystal Reports
Network shutdown software
Veritas NetBackup
Apache Subversion SVN
KornShell
Optical network management software
Dassault Systemes CATIA
Help desk software
IBM Notes
Microsoft PowerShell
Hewlett-Packard HP Network Node Manager
Domain name system DNS
Packet tracing software
Network intrusion prevention systems NIPS
Enterprise resource planning ERP software
Citrix XenApp
Drupal
Apache HTTP Server
Ruby on Rails
Advanced business application programming ABAP
Root kit detection software
Online traffic calculator software
Micromuse NetCool
Ubuntu
Oracle Primavera Enterprise Project Portfolio Management
Simple network management protocol SNMP software
Systems integration software
Network traffic probe software
SAP
Oracle WebLogic Server
Apache Pig
Requirements management software
Citrix
Active directory software
Oracle E-Business Suite Financials
Microsoft Visual Basic Scripting Edition VBScript
Transact-SQL
IBM InfoSphere DataStage
Oracle PeopleSoft Financials
PHP: Hypertext Preprocessor