Will “Customer Service Assistant” be Replaced By Robots? 🤔
97% Chance of Automation
“Customer Service Assistant” will almost certainly be replaced by robots.
This job is ranked #664 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Job Details
- The SOC (Standard Occupational Classification) code is 43-2021.00
- The Mean Annual Wage in the U.S. is $ 43,030.00
- The Mean Hourly Wage is $ 20.00
- Currently, there are 8,860 people on this job
☝️ Information based on the reference occupation “Telephone Operators”.
Also Known As…
- Telephone Operators
- Toll Operator
- Telephone Operator
- Telecommunications Operator
- Operator
- Long Distance Operator (LD Operator)
- Live Source Operator
- Information Specialist
- Directory Assistance Operator
- 411 Directory Assistance Operator
- Trouble Operator
- Traffic Administrator
- Toll Service Observer
- Toll Relief Operator
- Telephone Exchange Operator
- Service Assistant
- Rate Quoting Operator
- Phone Operator
- Long Lines Operator
- Long Distance Billing Operator
- Local Telephone Operator
- Local Operator
- Inward Toll Operator
- Information Operator
- Emergency Operator
- Directory Operator
- Customer Service Representative
- Customer Service Assistant
- Communications Operator
- Charge Operator
- Change Number Operator
- Central Office Operator
- Bilingual Operator
Tasks for “Customer Service Assistant”
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Update directory information.
- Keep records of calls placed and received, and of related toll charges.
- Calculate and quote charges for services such as long-distance connections.
- Provide assistance for customers with special billing requests.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide relay service for hearing-impaired users.
- Promote company products, services, and savings plans when appropriate.
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
- Interrupt busy lines if an emergency warrants.
Related Technology & Tools
- Telephone switchboards
- Personal computers
- Copy machines
- Premise branch exchange PBX equipment
- Telephone headsets
- Voice over Internet Protocol VoIP systems
- Alarm system monitors
- Computer laser printers
- Laser facsimile machines
- Secure voice equipment
- Mobile radios
- Electric typewriters
- Multiline telephone systems
- 10-key calculators
- Paging systems
- Handheld computer device software
- Video conference software
- Microsoft Office
- Microsoft Outlook
- Data entry software
- Microsoft Word
- Microsoft Excel