Will “Telephone Operators” be Replaced By Robots? 🤔
97% Chance of Automation
“Telephone Operators” will almost certainly be replaced by robots.
This job is ranked #664 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
- The SOC (Standard Occupational Classification) code is 43-2021.00
- The Mean Annual Wage in the U.S. is $ 43,030.00
- The Mean Hourly Wage is $ 20.00
- Currently, there are 8,860 people on this job
Also Known As…
- Toll Operator
- Telephone Operator
- Telecommunications Operator
- Long Distance Operator (LD Operator)
- Live Source Operator
- Information Specialist
- Directory Assistance Operator
- Customer Service Assistant
- 411 Directory Assistance Operator
- Trouble Operator
- Traffic Administrator
- Toll Service Observer
- Toll Relief Operator
- Telephone Exchange Operator
- Service Assistant
- Rate Quoting Operator
- Phone Operator
- Long Lines Operator
- Long Distance Billing Operator
- Local Telephone Operator
- Local Operator
- Inward Toll Operator
- Information Operator
- Emergency Operator
- Directory Operator
- Customer Service Representative
- Communications Operator
- Charge Operator
- Change Number Operator
- Central Office Operator
- Bilingual Operator
Tasks for “Telephone Operators”
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Provide assistance for customers with special billing requests.
- Interrupt busy lines if an emergency warrants.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Promote company products, services, and savings plans when appropriate.
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
- Calculate and quote charges for services such as long-distance connections.
- Provide relay service for hearing-impaired users.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Keep records of calls placed and received, and of related toll charges.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Update directory information.
Related Technology & Tools
- Laser facsimile machines
- 10-key calculators
- Telephone headsets
- Computer laser printers
- Voice over Internet Protocol VoIP systems
- Mobile radios
- Telephone switchboards
- Personal computers
- Multiline telephone systems
- Premise branch exchange PBX equipment
- Copy machines
- Electric typewriters
- Alarm system monitors
- Secure voice equipment
- Paging systems
- Data entry software
- Video conference software
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Handheld computer device software
- Microsoft Outlook