Will “Telephone Operators” be Replaced By Robots? 🤔
97% Chance of Automation
“Telephone Operators” will almost certainly be replaced by robots.
This job is ranked #664 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Job Details
- The SOC (Standard Occupational Classification) code is 43-2021.00
- The Mean Annual Wage in the U.S. is $ 43,030.00
- The Mean Hourly Wage is $ 20.00
- Currently, there are 8,860 people on this job
Also Known As…
- Toll Operator
- Telephone Operator
- Telecommunications Operator
- Operator
- Long Distance Operator (LD Operator)
- Live Source Operator
- Information Specialist
- Directory Assistance Operator
- Customer Service Assistant
- 411 Directory Assistance Operator
- Trouble Operator
- Traffic Administrator
- Toll Service Observer
- Toll Relief Operator
- Telephone Exchange Operator
- Service Assistant
- Rate Quoting Operator
- Phone Operator
- Long Lines Operator
- Long Distance Billing Operator
- Local Telephone Operator
- Local Operator
- Inward Toll Operator
- Information Operator
- Emergency Operator
- Directory Operator
- Customer Service Representative
- Communications Operator
- Charge Operator
- Change Number Operator
- Central Office Operator
- Bilingual Operator
Tasks for “Telephone Operators”
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Provide relay service for hearing-impaired users.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Promote company products, services, and savings plans when appropriate.
- Keep records of calls placed and received, and of related toll charges.
- Interrupt busy lines if an emergency warrants.
- Update directory information.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Calculate and quote charges for services such as long-distance connections.
- Provide assistance for customers with special billing requests.
Related Technology & Tools
- Telephone headsets
- Electric typewriters
- Telephone switchboards
- Copy machines
- Computer laser printers
- Laser facsimile machines
- Multiline telephone systems
- Alarm system monitors
- Voice over Internet Protocol VoIP systems
- Secure voice equipment
- Premise branch exchange PBX equipment
- Mobile radios
- 10-key calculators
- Paging systems
- Personal computers
- Microsoft Outlook
- Data entry software
- Microsoft Excel
- Handheld computer device software
- Microsoft Office
- Microsoft Word
- Video conference software