Will “Telephone Operators” be Replaced By Robots? 🤔
97% Chance of Automation
“Telephone Operators” will almost certainly be replaced by robots.
This job is ranked #664 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Job Details
- The SOC (Standard Occupational Classification) code is 43-2021.00
- The Mean Annual Wage in the U.S. is $ 43,030.00
- The Mean Hourly Wage is $ 20.00
- Currently, there are 8,860 people on this job
Also Known As…
- Toll Operator
- Telephone Operator
- Telecommunications Operator
- Operator
- Long Distance Operator (LD Operator)
- Live Source Operator
- Information Specialist
- Directory Assistance Operator
- Customer Service Assistant
- 411 Directory Assistance Operator
- Trouble Operator
- Traffic Administrator
- Toll Service Observer
- Toll Relief Operator
- Telephone Exchange Operator
- Service Assistant
- Rate Quoting Operator
- Phone Operator
- Long Lines Operator
- Long Distance Billing Operator
- Local Telephone Operator
- Local Operator
- Inward Toll Operator
- Information Operator
- Emergency Operator
- Directory Operator
- Customer Service Representative
- Communications Operator
- Charge Operator
- Change Number Operator
- Central Office Operator
- Bilingual Operator
Tasks for “Telephone Operators”
- Provide assistance for customers with special billing requests.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Promote company products, services, and savings plans when appropriate.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Keep records of calls placed and received, and of related toll charges.
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
- Calculate and quote charges for services such as long-distance connections.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Provide relay service for hearing-impaired users.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Update directory information.
- Interrupt busy lines if an emergency warrants.
Related Technology & Tools
- Telephone headsets
- Copy machines
- Laser facsimile machines
- Premise branch exchange PBX equipment
- Alarm system monitors
- Mobile radios
- Personal computers
- Telephone switchboards
- Paging systems
- Voice over Internet Protocol VoIP systems
- 10-key calculators
- Computer laser printers
- Multiline telephone systems
- Electric typewriters
- Secure voice equipment
- Microsoft Office
- Microsoft Word
- Video conference software
- Microsoft Outlook
- Data entry software
- Handheld computer device software
- Microsoft Excel