Will “Automotive Parts Counter Associate (Auto Parts Counter Associate)” be Automated?

Core Skills & Abilities

• Mark and store parts in stockrooms, according to prearranged systems.

• Manage shipments by researching shipping methods or costs and tracking packages.

• Receive payment or obtain credit authorization.

• Receive and fill telephone orders for parts.

• Assist customers, such as responding to customer complaints and updating them about back-ordered parts.

• Prepare sales slips or sales contracts.

• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.

• Pick up and deliver parts.

• Maintain and clean work and inventory areas.

• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

• Fill customer orders from stock, and place orders when requested items are out of stock.

• Demonstrate equipment to customers, and explain functioning of equipment.

• Discuss use and features of various parts, based on knowledge of machines or equipment.

• Examine returned parts for defects, and exchange defective parts or refund money.

• Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.

• Repair parts or equipment.

• Place new merchandise on display.

• Advise customers on substitution or modification of parts when identical replacements are not available.

• Locate and label parts, and maintain inventory of stock.