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Automation Risk Analysis

Will “Ocean Freight Customer Relations Specialist” be Automated?

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AI Exposure Risk

57%

“Ocean Freight Customer Relations Specialist” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 57% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

43%

“Ocean Freight Customer Relations Specialist” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 43% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Freight Forwarders, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.

Job Title & Hierarchy Code (SOC) Freight Forwarders #43-5011.01
ℹ️

Data is based on the reference occupation: “Freight Forwarders”

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Core Skills & Abilities

  • Pay or arrange for payment of freight or insurance fees or other charges.

  • Negotiate shipping rates with freight carriers.

  • Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.

  • Arrange for transport, using a variety of modes, such as rail, short sea shipping, air, or roadways, to minimize carbon emissions or other environmental impacts.

  • Verify adherence of documentation to customs, insurance, or regulatory requirements.

  • Consolidate loads with a common destination to reduce costs to individual shippers.

  • Prepare invoices or cost quotations for freight transportation.

  • Consider environmental sustainability factors when determining merchandise packing methods.

  • Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.

  • Review the environmental records of freight carriers to inform shipping decisions.

  • Make arrangements with customs brokers to facilitate the passage of goods through customs.

  • Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin.

  • Arrange for applicable duties, taxes, or paperwork for customs clearance.

  • Monitor or record locations of goods in transit.

  • Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.

  • Calculate weight, volume, or cost of goods to be moved.

  • Verify proper packaging and labeling of exported goods.

  • Complete customs paperwork.

  • Recommend shipping solutions to minimize cost or environmental impacts.

  • Provide detailed port information to importers or exporters.

  • Keep records of goods dispatched or received.

  • Analyze shipping routes to determine how to minimize environmental impact.

  • Provide shipment status notification to exporters, consignees, or insurers.

  • Select shipment routes, based on nature of goods shipped, transit times, or security needs.

  • Assist clients in obtaining insurance reimbursements.

  • Determine efficient and cost-effective methods of moving goods from one location to another.

  • Arrange delivery or storage of goods at destinations.

  • Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.

  • Obtain or arrange cargo insurance.

  • Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.

  • Reserve necessary space on ships, aircraft, trains, or trucks.

Technologies & Software

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  • Otter.ai
  • Microsoft Office software
  • SAP software
  • Llama (Meta)
  • IES Ecellerate
  • Nova (Amazon)
  • Star Tec Software Hercules Export
  • Kewill Global Trade and Logistics
  • Perplexity AI
  • Order management software
  • Gemini (Google)
  • Word processing software
  • Mistral (Mistral AI)
  • Napkin AI
  • Web browser software
  • QuestaWeb TradeMaster QW
  • CEDAS Gateway
  • Grammarly AI
  • AESDirect
  • Qwen (Alibaba)
  • Zapier AI
  • Notion AI
  • Microsoft Excel
  • Gemini for Workspace
  • Riege Software International Procars
  • DeepSeek
  • UiPath (RPA + AI)
  • Microsoft PowerPoint
  • Claude (Anthropic)
  • CargoWise ediEnterprise
  • Microsoft Copilot
  • Arcline ArcFreight
  • Kimi (Moonshot AI)
  • TMW Enterprise Transportation Management Systems
  • Email software
  • Laser facsimile machines
  • Personal computers
  • Multi-line telephone systems
  • Laptop computers
  • Desktop computers