-
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
-
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
-
Perform routine network startup and shutdown procedures, and maintain control records.
-
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
-
Load computer tapes and disks, and install software and printer paper or forms.
-
Confer with network users about solutions to existing system problems.
-
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
-
Configure, monitor, and maintain email applications or virus protection software.
-
Analyze equipment performance records to determine the need for repair or replacement.
-
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
-
Train people in computer system use.
-
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
-
Design, configure, and test computer hardware, networking software and operating system software.
-
Operate master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use.
-
Perform data backups and disaster recovery operations.
-
Coordinate with vendors and with company personnel to facilitate purchases.
-
Monitor network performance to determine whether adjustments are needed and where changes will be needed in the future.
-
Maintain logs related to network functions, as well as maintenance and repair records.
-
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
-
Maintain an inventory of parts for emergency repairs.