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Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
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Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
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Analyze equipment performance records to determine the need for repair or replacement.
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Maintain an inventory of parts for emergency repairs.
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Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
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Monitor network performance to determine whether adjustments are needed and where changes will be needed in the future.
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Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
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Perform data backups and disaster recovery operations.
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Load computer tapes and disks, and install software and printer paper or forms.
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Design, configure, and test computer hardware, networking software and operating system software.
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Confer with network users about solutions to existing system problems.
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Operate master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use.
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Train people in computer system use.
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Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
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Plan, coordinate, and implement network security measures to protect data, software, and hardware.
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Coordinate with vendors and with company personnel to facilitate purchases.
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Maintain logs related to network functions, as well as maintenance and repair records.
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Configure, monitor, and maintain email applications or virus protection software.
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Perform routine network startup and shutdown procedures, and maintain control records.
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Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.