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Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Technical Support Specialist”

Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Maintain an inventory of parts for emergency repairs.
Load computer tapes and disks, and install software and printer paper or forms.
Train people in computer system use.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Analyze equipment performance records to determine the need for repair or replacement.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Configure, monitor, and maintain email applications or virus protection software.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Design, configure, and test computer hardware, networking software and operating system software.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Perform routine network startup and shutdown procedures, and maintain control records.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform data backups and disaster recovery operations.
Coordinate with vendors and with company personnel to facilitate purchases.
Maintain logs related to network functions, as well as maintenance and repair records.
Confer with network users about how to solve existing system problems.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.

Related Technology & Tools

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Tape libraries
Computer tool kits
Redundant array of independent disks RAID systems
Screwdrivers
Punchdown tools
Bit error rate testers BERT
Protocol analyzers
Notebook computers
Cable verifiers
Optical time domain reflectometers OTDR
Asynchronous transfer mode ATM analyzers

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Virtual network computing VNC software
Command interpreters
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Application management software
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Diagramming software
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Optical network management software
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Job control language JCL
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