Will “Technical Support Specialist” be Replaced By Robots? 🤔

3% Chance of Automation

“Technical Support Specialist” will not be replaced by robots.

This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Technical Support Specialist”

Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Maintain an inventory of parts for emergency repairs.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Design, configure, and test computer hardware, networking software and operating system software.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Confer with network users about how to solve existing system problems.
Analyze equipment performance records to determine the need for repair or replacement.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Configure, monitor, and maintain email applications or virus protection software.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Perform data backups and disaster recovery operations.
Train people in computer system use.
Maintain logs related to network functions, as well as maintenance and repair records.
Load computer tapes and disks, and install software and printer paper or forms.
Perform routine network startup and shutdown procedures, and maintain control records.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Coordinate with vendors and with company personnel to facilitate purchases.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.

Related Technology & Tools

Optical time domain reflectometers OTDR
Synchronous optical network SONET analyzers
Asynchronous transfer mode ATM analyzers
Wire crimpers
Network analyzers
Network switches
T-Birds
Screwdrivers
Load balancers
Powerline monitors
Communications analyzers
Cable verifiers
Desktop computers
Power meters
Redundant array of independent disks RAID systems
Protocol analyzers
Optical spectrum analyzers
Tape libraries
Computer tool kits
Bit error rate testers BERT
Punchdown tools
Notebook computers
Mainframe computers

Access management software
Blackboard
McAfee
Mac HelpMate
Network traffic probe software
JavaScript
IBM Cognos Impromptu
Encryption software
Hewlett Packard HP-UX
VMWare
Blackbaud The Raiser's Edge
Remote monitoring software
Network and application load and performance testing software
Domain name system DNS
Symantec Ghost Solution Suite
Oracle WebLogic Server
Root kit detection software
Firewall software
Management information base MIB software
Oracle Net Manager
Systems and applications migration software
Application management software
Automated installation software
Microsoft Office
Adobe Systems Adobe Flash
Enterprise resource planning ERP software
Oracle PeopleSoft Financials
Apache Subversion SVN
Ruby
Hewlett-Packard HP Network Node Manager
Command interpreters
IBM Notes
Apache Tomcat
Puppet
Microsoft PowerPoint
Data entry software
IBM NetView
Microsoft Dynamics
Dassault Systemes CATIA
Zabbix
Microsoft Windows Terminal Services Access Manager
C#
Drupal
Linux
NetSuite ERP
StataCorp Stata
Quest Foglight
Transact-SQL
Apache Maven
IBM Power Systems software
PostgreSQL
Microsoft ActiveX
Veritas NetBackup
Micromuse NetCool
Eclipse IDE
Computer system diagnostics software
Customer information control system CICS
Honeypot
Ping Identity
Novell NetWare Management Station
Oracle JDBC
Oracle Fusion Applications
SAP
Microsoft Excel
Symantec
Extensible markup language XML
Patch and update management software
Network intrusion prevention systems NIPS
Adobe Systems Adobe Acrobat
Adobe Systems Adobe Dreamweaver
Network and component performance analysis software
Microsoft Visio
Epic Systems
Hewlett Packard LoadRunner
IBM Director
Microsoft SQL Server
Network management software
MongoDB
Oracle JavaServer Pages JSP
Hypertext markup language HTML
C
Virtual local area network management software
Cisco Systems CiscoWorks
ESRI ArcGIS software
Ethereal
Intrusion prevention system IPS
Tivoli
Tcpdump
Microsoft Windows Sysprep
Lavalys Everest
LogMatrix NerveCenter
Oracle PeopleSoft
Snort
Apache Solr
Network modeling, mapping, and analysis software
System and data disaster recovery software
Teradata Database
Virtual network computing VNC software
Microsoft .NET Framework
KornShell
Microsoft Visual Basic Scripting Edition VBScript
Red Hat WildFly
Apache Pig
Systems integration software
Apache Hadoop
Tableau
Ruby on Rails
Active directory software
Nagios
Apache Hive
Adexa eGPS Suite
Operating system process control software
Storage area network SAN software
Job control language JCL
Citrix
TKSoftware
Diagramming software
Enterprise JavaBeans
Microsoft Access
Network intrusion detection software
Node.js
Dartware InterMapper
Dynamic hypertext markup language DHTML
Oracle Java
Network address management software
OpenService Open NerveCenter
Root cause analysis software
Configuration management software
Oracle Solaris
Extensible HyperText Markup Language XHTML
Citrix XenApp
Network shutdown software
Sybase
Microsoft Outlook
Network traffic flow monitoring and analysis software
Berkeley Internet Domain Name BIND
SolarWinds
Practical extraction and reporting language Perl
PHP: Hypertext Preprocessor
Element management software
Qlik Tech QlikView
Integrated development environment IDE software
Secure shell SSH software
Apache Cassandra
SAS
Oracle JD Edwards EnterpriseOne
Microsoft Visual Studio
Microsoft Project
Network documentation software
Oracle Business Intelligence Enterprise Edition
Quest BigBrother
IBM InfoSphere DataStage
SAP Crystal Reports
Swift
Requirements management software
Virtual private networking VPN software
Packet tracing software
Security incident management software
Ubuntu
Computer based training software
Apache Struts
Delphi Technology
Apache HTTP Server
NoSQL
Splunk Enterprise
Oracle PL/SQL
Simple network management protocol SNMP software
Git
Perforce Helix software
Oracle E-Business Suite Financials
Optical network management software
Network availability monitoring software
Network, server and operating system optimization software
IBM WebSphere
C++
Microsoft SharePoint
Help desk software
Oracle Primavera Enterprise Project Portfolio Management
Relational database management software
Enterprise application integration EAI software
MicroStrategy
Python
Human resource management software HRMS
Microsoft PowerShell
Microsoft Publisher
Microsoft Visual Basic
Atlassian JIRA
Oracle Hyperion
LAMP Stack
Wireshark
Online traffic calculator software
Open source routing protocols OSPF
Multi-router traffic grapher MRTG software
MySQL
Microsoft SQL Server Reporting Services
Network and system vulnerability assessment software
Password management software
Microsoft Exchange Server
AJAX
Remote desktop control software
IBM Domino
Common business oriented language COBOL
Structured query language SQL
SAP Business Objects
Microsoft Dynamics GP
FileMaker Pro
CA Erwin Data Modeler
Advanced business application programming ABAP
Shell script
Network addressable storage NAS software
Packet filter software
Computer aided design and drafting CADD software
Dynamic host configuration protocol DHCP
UNIX
Red Hat Enterprise Linux