Will “Technical Support Specialist” be Replaced By Robots? 🤔

3% Chance of Automation

“Technical Support Specialist” will not be replaced by robots.

This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Technical Support Specialist”

Perform data backups and disaster recovery operations.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Maintain an inventory of parts for emergency repairs.
Confer with network users about how to solve existing system problems.
Design, configure, and test computer hardware, networking software and operating system software.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Analyze equipment performance records to determine the need for repair or replacement.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Load computer tapes and disks, and install software and printer paper or forms.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Maintain logs related to network functions, as well as maintenance and repair records.
Coordinate with vendors and with company personnel to facilitate purchases.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Configure, monitor, and maintain email applications or virus protection software.
Perform routine network startup and shutdown procedures, and maintain control records.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Train people in computer system use.

Related Technology & Tools

Bit error rate testers BERT
T-Birds
Cable verifiers
Tape libraries
Protocol analyzers
Mainframe computers
Desktop computers
Network analyzers
Optical time domain reflectometers OTDR
Punchdown tools
Power meters
Load balancers
Wire crimpers
Optical spectrum analyzers
Asynchronous transfer mode ATM analyzers
Computer tool kits
Synchronous optical network SONET analyzers
Redundant array of independent disks RAID systems
Communications analyzers
Powerline monitors
Notebook computers
Network switches
Screwdrivers

Microsoft Visual Studio
Security incident management software
Microsoft Access
Tivoli
Help desk software
Tableau
Microsoft Visual Basic
Swift
Extensible markup language XML
Oracle PeopleSoft
KornShell
JavaScript
Network intrusion prevention systems NIPS
Extensible HyperText Markup Language XHTML
LAMP Stack
NetSuite ERP
Microsoft Dynamics
Microsoft Excel
Dynamic hypertext markup language DHTML
Dartware InterMapper
MongoDB
Root kit detection software
SAS
Linux
Network address management software
Common business oriented language COBOL
Application management software
Microsoft Project
Oracle PL/SQL
Diagramming software
Encryption software
Apache Tomcat
Oracle Java
Microsoft PowerShell
Network modeling, mapping, and analysis software
Operating system process control software
IBM InfoSphere DataStage
Virtual network computing VNC software
Computer based training software
Apache Hive
IBM Cognos Impromptu
Enterprise application integration EAI software
Multi-router traffic grapher MRTG software
Root cause analysis software
Oracle PeopleSoft Financials
Adexa eGPS Suite
Job control language JCL
Microsoft Windows Sysprep
Oracle Solaris
Cisco Systems CiscoWorks
Citrix
System and data disaster recovery software
Enterprise resource planning ERP software
Network intrusion detection software
Storage area network SAN software
McAfee
C
Microsoft PowerPoint
Network and system vulnerability assessment software
SAP
Oracle Fusion Applications
IBM Power Systems software
Network documentation software
Customer information control system CICS
Microsoft ActiveX
Network and component performance analysis software
Microsoft SharePoint
Ubuntu
Command interpreters
Zabbix
Advanced business application programming ABAP
Oracle Business Intelligence Enterprise Edition
ESRI ArcGIS software
IBM Director
Systems integration software
Microsoft Publisher
Microsoft Outlook
Virtual local area network management software
Wireshark
Adobe Systems Adobe Dreamweaver
IBM WebSphere
Blackbaud The Raiser's Edge
Automated installation software
Drupal
Veritas NetBackup
Shell script
Oracle WebLogic Server
Honeypot
Active directory software
Network and application load and performance testing software
Computer system diagnostics software
Hypertext markup language HTML
Eclipse IDE
Berkeley Internet Domain Name BIND
Network shutdown software
Microsoft Visual Basic Scripting Edition VBScript
Nagios
Microsoft SQL Server Reporting Services
Practical extraction and reporting language Perl
Adobe Systems Adobe Flash
Packet filter software
Apache Cassandra
Oracle E-Business Suite Financials
MySQL
Dassault Systemes CATIA
Ethereal
Citrix XenApp
IBM Domino
Simple network management protocol SNMP software
Atlassian JIRA
Human resource management software HRMS
Python
LogMatrix NerveCenter
Adobe Systems Adobe Acrobat
UNIX
OpenService Open NerveCenter
IBM Notes
Computer aided design and drafting CADD software
Secure shell SSH software
Teradata Database
Microsoft SQL Server
Oracle Net Manager
PHP: Hypertext Preprocessor
Network addressable storage NAS software
Microsoft .NET Framework
Intrusion prevention system IPS
Snort
Quest Foglight
Oracle Primavera Enterprise Project Portfolio Management
Microsoft Exchange Server
Red Hat Enterprise Linux
Red Hat WildFly
Management information base MIB software
Ruby on Rails
Data entry software
Novell NetWare Management Station
Element management software
Password management software
SolarWinds
Access management software
Network, server and operating system optimization software
Node.js
NoSQL
Structured query language SQL
C#
Microsoft Dynamics GP
Micromuse NetCool
AJAX
Integrated development environment IDE software
Epic Systems
Apache HTTP Server
SAP Business Objects
Open source routing protocols OSPF
Tcpdump
Microsoft Visio
Online traffic calculator software
Apache Pig
Apache Subversion SVN
Firewall software
Oracle JD Edwards EnterpriseOne
Systems and applications migration software
Apache Solr
Symantec Ghost Solution Suite
Perforce Helix software
Virtual private networking VPN software
Mac HelpMate
Oracle JavaServer Pages JSP
Remote desktop control software
Transact-SQL
StataCorp Stata
Network availability monitoring software
Quest BigBrother
Oracle Hyperion
Network traffic probe software
Apache Hadoop
Ruby
Network traffic flow monitoring and analysis software
Packet tracing software
Symantec
Hewlett Packard HP-UX
Hewlett-Packard HP Network Node Manager
Relational database management software
VMWare
Configuration management software
PostgreSQL
Lavalys Everest
Puppet
Blackboard
Apache Struts
Optical network management software
Oracle JDBC
Delphi Technology
SAP Crystal Reports
FileMaker Pro
Requirements management software
Network management software
Hewlett Packard LoadRunner
Remote monitoring software
Qlik Tech QlikView
MicroStrategy
Enterprise JavaBeans
Git
Ping Identity
Domain name system DNS
C++
Microsoft Office
Patch and update management software
Microsoft Windows Terminal Services Access Manager
CA Erwin Data Modeler
Dynamic host configuration protocol DHCP
Sybase
IBM NetView
Apache Maven
Splunk Enterprise
TKSoftware