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Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Technical Support Specialist”

Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Maintain an inventory of parts for emergency repairs.
Design, configure, and test computer hardware, networking software and operating system software.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Train people in computer system use.
Coordinate with vendors and with company personnel to facilitate purchases.
Perform data backups and disaster recovery operations.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Maintain logs related to network functions, as well as maintenance and repair records.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Configure, monitor, and maintain email applications or virus protection software.
Confer with network users about how to solve existing system problems.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Load computer tapes and disks, and install software and printer paper or forms.
Analyze equipment performance records to determine the need for repair or replacement.
Perform routine network startup and shutdown procedures, and maintain control records.

Related Technology & Tools

Notebook computers
Screwdrivers
T-Birds
Load balancers
Powerline monitors
Wire crimpers
Optical time domain reflectometers OTDR
Cable verifiers
Power meters
Tape libraries
Optical spectrum analyzers
Protocol analyzers
Communications analyzers
Desktop computers
Computer tool kits
Asynchronous transfer mode ATM analyzers
Synchronous optical network SONET analyzers
Redundant array of independent disks RAID systems
Punchdown tools
Network analyzers
Network switches
Bit error rate testers BERT
Mainframe computers

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Packet tracing software
MicroStrategy
Ruby on Rails
SolarWinds
Oracle Fusion Applications
Domain name system DNS
Microsoft Project
Swift
Common business oriented language COBOL
Network intrusion detection software
Remote monitoring software
Network modeling, mapping, and analysis software
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IBM Cognos Impromptu
Lavalys Everest
Virtual private networking VPN software
Network and system vulnerability assessment software
Microsoft Dynamics GP
IBM NetView
Microsoft PowerPoint
Optical network management software
Adobe Systems Adobe Acrobat
Operating system process control software
IBM WebSphere
Hypertext markup language HTML
Delphi Technology
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Oracle E-Business Suite Financials
Enterprise JavaBeans
Ping Identity
Hewlett Packard HP-UX
Job control language JCL
Microsoft Office
Application management software
PHP: Hypertext Preprocessor
SAP Crystal Reports
Management information base MIB software
Ubuntu
VMWare
Transact-SQL
Microsoft Outlook
Dartware InterMapper
Mac HelpMate
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CA Erwin Data Modeler
Simple network management protocol SNMP software
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Systems and applications migration software
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Python
Microsoft Access
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Tableau
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Packet filter software
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Eclipse IDE
Node.js
Automated installation software
Virtual network computing VNC software
Configuration management software
Network documentation software
Network intrusion prevention systems NIPS
Berkeley Internet Domain Name BIND
Hewlett-Packard HP Network Node Manager
Intrusion prevention system IPS
Network and application load and performance testing software
Network availability monitoring software
Dassault Systemes CATIA
Network traffic flow monitoring and analysis software
Cisco Systems CiscoWorks
Computer system diagnostics software
Microsoft SQL Server
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Virtual local area network management software
Practical extraction and reporting language Perl
Data entry software
StataCorp Stata
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Drupal
Security incident management software
Extensible markup language XML
Microsoft PowerShell
Network management software
Ethereal
Git
Microsoft Dynamics
Structured query language SQL
OpenService Open NerveCenter
Microsoft Visual Basic
Hewlett Packard LoadRunner
Network shutdown software
Human resource management software HRMS
Customer information control system CICS
Microsoft ActiveX
Symantec
UNIX
Computer aided design and drafting CADD software
Microsoft Visual Studio
Microsoft Windows Terminal Services Access Manager
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C
Zabbix
Diagramming software
Access management software
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Firewall software
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Tcpdump
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Snort
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SAS
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Command interpreters
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Citrix
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Apache Struts
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Dynamic hypertext markup language DHTML
Dynamic host configuration protocol DHCP
NoSQL
Oracle Java
FileMaker Pro
Linux
ESRI ArcGIS software
Honeypot
Tivoli
Microsoft Publisher
Quest Foglight
Oracle PL/SQL
Enterprise resource planning ERP software
IBM Notes
IBM Power Systems software
Requirements management software
IBM Domino
NetSuite ERP
MySQL
Microsoft Visual Basic Scripting Edition VBScript
Teradata Database
Microsoft Exchange Server
PostgreSQL
Sybase
Storage area network SAN software
JavaScript
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C#
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Network traffic probe software
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C++
Puppet
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Online traffic calculator software
Relational database management software
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Oracle Primavera Enterprise Project Portfolio Management
Open source routing protocols OSPF
Microsoft SharePoint
Help desk software
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Ruby
Qlik Tech QlikView
Systems integration software
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LAMP Stack
Splunk Enterprise
Apache Hadoop
Citrix XenApp
Oracle Business Intelligence Enterprise Edition
Advanced business application programming ABAP
Adexa eGPS Suite
Apache Pig
Shell script
System and data disaster recovery software
Extensible HyperText Markup Language XHTML
Active directory software
Secure shell SSH software
SAP
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Apache HTTP Server
TKSoftware