Will “Desktop Support Engineer” be Replaced By Robots? 🤔
21% Chance of Automation
“Desktop Support Engineer” will almost certainly not be replaced by robots.
This job is ranked #208 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning. May also design network and computer security measures. May research and recommend network and data communications hardware and software.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1143.00
- The Mean Annual Wage in the U.S. is $ 104,240.00
- The Mean Hourly Wage is $ 50.00
- Currently, there are 157,070 people on this job
☝️ Information based on the reference occupation “Computer Network Architects”.
Also Known As…
- Computer Network Architects
- Telecommunications Engineer
- Telecommunications Analyst
- Systems Engineer
- Systems Analyst
- System Programmer
- Networking Systems and Distributed Systems Engineer
- Network Manager
- Network Engineer
- Network Consultant
- Network Analyst
- Wireless Team Member
- Wireless Network Engineer
- Wireless Engineer
- Wide Area Network Engineer (WAN Engineer)
- Telecom Engineer
- Technology Director
- Target Network Analyst
- Systems Planner
- Systems Integrator
- Systems Developer
- Server Engineer
- Sales Engineer
- Personal Computer Network Engineer
- Networks Software Consultant
- Networks Computer Consultant
- Networking Engineer
- Network/Telecom Engineer
- Network Systems Integrator
- Network Systems Consultant
- Network Systems Analyst
- Network Specialist
- Network Security Analyst
- Network Operations Specialist
- Network Operations Center Engineer
- Network Operations Analyst
- Network Developer
- Network Designer
- Network Architect
- Multimedia Telecommunications Systems Integrator
- LAN/WAN Engineer (Local Area Network/Wide Area Network Engineer)
- LAN Engineer (Local Area Network Engineer)
- Internet Developer
- Internet Application Developer
- Information Technology Specialist
- Information Technology Manager
- Information Technology Director
- Information Technology Architect
- Enterprise Architect
- Design Engineer
- Data Communications Software Consultant
- Data Communications Analyst
- Computer Network Engineer
- Communications Consultant
- Communications Analyst
Tasks for “Desktop Support Engineer”
- Maintain networks by performing activities such as file addition, deletion, or backup.
- Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
- Develop and write procedures for installation, use, or troubleshooting of communications hardware or software.
- Evaluate network designs to determine whether customer requirements are met efficiently and effectively.
- Communicate with customers, sales staff, or marketing staff to determine customer needs.
- Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
- Develop or recommend network security measures, such as firewalls, network security audits, or automated security probes.
- Develop network-related documentation.
- Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas.
- Develop and implement solutions for network problems.
- Research and test new or modified hardware or software products to determine performance and interoperability.
- Visit vendors, attend conferences or training sessions, or study technical journals to keep up with changes in technology.
- Prepare or monitor project schedules, budgets, or cost control systems.
- Develop disaster recovery plans.
- Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
- Coordinate network or design activities with designers of associated networks.
- Explain design specifications to integration or test engineers.
- Prepare design presentations and proposals for staff or customers.
- Coordinate installation of new equipment.
- Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems.
- Design, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers.
- Coordinate network operations, maintenance, repairs, or upgrades.
- Develop conceptual, logical, or physical network designs.
- Prepare detailed network specifications, including diagrams, charts, equipment configurations, or recommended technologies.
- Develop procedures to track, project, or report network availability, reliability, capacity, or utilization.
- Estimate time and materials needed to complete projects.
- Adjust network sizes to meet volume or capacity demands.
- Develop plans or budgets for network equipment replacement.
- Develop or maintain project reporting systems.
- Use network computer-aided design (CAD) software packages to optimize network designs.
- Maintain or coordinate the maintenance of network peripherals, such as printers.
- Monitor and analyze network performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning.
- Supervise engineers or other staff in the design or implementation of network solutions.
Related Technology & Tools
- Packet analysis equipment
- Backup servers
- Local area network LAN analyzers
- Network analyzers
- Redundant array of independent disks RAID systems
- Communication cable testers
- Wide area network WAN analyzers
- Synchronous optical network SONET analyzers
- Wireless local area network WLAN controllers
- Network connectivity testers
- Network multimeters
- Intelligent hubs
- Computer network switches
- Cable analyzers
- Remote access servers
- High-end database servers
- Optical spectrum analyzers
- Videoconferencing equipment
- Channel banks
- Tablet computers
- Workstations
- Link analyzers
- Network cabling systems
- Wide area network WAN switches
- Local area network LAN switches
- Spectrum analyzers
- Storage area network SAN switches
- Lightweight directory access protocol LDAP servers
- Laptop computers
- Wireless network controllers
- Network-attached storage NAS equipment
- Personal digital assistants PDA
- T-Birds
- Power meters
- Integrated services digital network ISDN analyzers
- Computer network routers
- Domain name servers DNS
- Fiber optic power meters
- Network channel service units CSU or data service units DSU
- Mainframe computers
- Firewall equipment
- File servers
- Personal computers
- Voice over internet protocol VoIP systems
- Bit error rate testers BERT
- Wireless access points WAP
- Load balancers
- Desktop computers
- Network server load balancers
- Protocol analyzers
- Notebook computers
- Asynchronous transfer mode ATM analyzers
- Cable qualification testers
- Voice switches
- Radio frequency RF antennas
- Mail transport servers
- Broadband aggregation equipment
- Time domain reflectometers
- Network routers
- Discrete event simulation software
- Structured query language SQL
- Extensible markup language XML
- Riverbed Technology
- NoSQL
- Root cause analysis software
- Splunk Enterprise
- Transparent Interconnection of Lots of Links TRILL
- IBM AIX
- Microsoft Forefront Threat Management Gateway
- Packet analysis software
- Microsoft Active Directory
- Requirements management software
- Segue SilkPerformer
- CA Erwin Data Modeler
- Cascading Style Sheets CSS
- Online traffic calculator software
- Apache Maven
- Teradata Database
- Microsoft Forefront Identify Manager
- AJAX
- IBM Notes
- Content filter software
- C#
- Cisco Systems Cisco Web Cache Communication Protocol WCCP
- Virtual private networking VPN software
- Hibernate ORM
- Ubuntu
- Microsoft Office
- Network, server and operating system optimization software
- CA eTrust
- Hewlett Packard LoadRunner
- NetIQ
- Wireshark
- Red Hat Enterprise Linux
- McAfee VirusScan
- Nagios
- Network and application load and performance testing software
- Micro Focus OpenView
- Tcpdump
- Network availability monitoring software
- Simple network management protocol SNMP software
- VMWare
- Network traffic probe software
- Hypertext markup language HTML
- Network architecture design software
- Storage area network SAN software
- Linux
- Oracle E-Business Suite Financials
- Web browser software
- Git
- Microsoft SQL Server
- Oracle Fusion Applications
- UNIX
- Common business oriented language COBOL
- Verilog
- AirMagnet Enterprise
- Help desk software
- Intrusion prevention system IPS
- C++
- Enhanced Interior Gateway Routing Protocol EIGRP
- IBM Domino
- Ruby
- Network and system vulnerability assessment software
- Microsoft Dynamics
- Local area network LAN software
- NetScout InfinitiStream Console
- Microsoft Windows Server
- Microsoft PowerPoint
- Perforce Helix software
- Red Hat WildFly
- jQuery
- Packet tracing software
- Voice over internet protocol VoiP system software
- Virtual Router Redundancy Protocol VRRP
- Lucent VitalSuite
- Apache Tomcat
- Puppet
- Compuware dynaTrace
- Drupal
- Citrix XenApp
- Websense Data Loss Prevention
- Infoblox
- Diagramming software
- Network intrusion detection software
- Microsoft Visual Basic
- Network traffic flow monitoring and analysis software
- LogRhythm
- Patch and update management software
- Netreo OmniCenter
- PHP: Hypertext Preprocessor
- Microsoft Word
- Symantec
- PostgreSQL
- Microsoft Exchange Server
- Wide area network WAN software
- BroadSoft BroadWorks
- Network bridge software
- Apache Hadoop
- IBM Power Systems software
- Automated installation software
- Time reporting software
- Microsoft Visio
- Unified modeling language UML
- C
- Email management software
- Extensible HyperText Markup Language XHTML
- LAMP Stack
- JavaScript
- Ticket information tracking software
- SolarWinds
- Packet filter software
- Ext JS
- Microsoft Excel
- Snort
- Apache Solr
- Encryption software
- Videoconferencing software
- Ethereal
- Cisco Systems Hot Standby Router Protocol HSRP
- Hewlett Packard HP-UX
- Adobe Systems Adobe AfterEffects
- Apache HTTP Server
- Google AngularJS
- Logical partition LPAR software
- Computer intrusion detection systems
- Node.js
- SAP
- Sybase
- Citrix
- Domain name system DNS
- Android
- McAfee
- Adobe Systems Adobe Fireworks
- Silver Peak
- Microsoft SharePoint
- Wide area network WAN optimization software
- MicroStrategy
- Network and component performance analysis software
- Microsoft operating system
- Configuration management software
- Internet Protocol Security IPSEC
- Firewall software
- Software distribution software
- Network reporting software
- Oracle Solaris
- Apache Struts
- IBM WebSphere MQ
- MongoDB
- Apple Macintosh OS
- OPNET APMXpert
- Remote access software
- Optical network management software
- Cisco Systems Gateway Load Balancing Protocol GLBP
- Virtual local area network management software
- Cisco Systems CiscoWorks
- Atlassian JIRA
- Virus scanning software
- Job control language JCL
- EMC Smarts Network Protocol Manager
- MySQL
- Dynamic hypertext markup language DHTML
- Microsoft Visual Basic Scripting Edition VBScript
- Multiprotocol Label Switching MPLS
- Aruba Networks AirWave
- Security incident management software
- Simple mail transfer protocol SMTP
- Apache Hive
- Oracle JDBC
- Oracle JavaServer Pages JSP
- Microsoft .NET Framework
- Oracle Java
- Veritas NetBackup
- Apache Pig
- Network documentation software
- Capacity planning software
- Oracle Solaris Zones
- Minitab
- Enterprise JavaBeans
- Practical extraction and reporting language Perl
- Swift
- Application server software
- Spring Framework
- Network storage software
- Systems and applications migration software
- Session Initiation Protocol SIP
- IBM InfoSphere DataStage
- Microsoft PowerShell
- Computer Associates ArcServ Backup
- Microsoft Project
- Intermediate System to Intermediate System IS-IS
- Cisco Systems Wireless Control System WCS
- Microsoft ActiveX
- Border Gateway Protocol BGP
- National Instruments LabVIEW
- Eclipse IDE
- Compaq Insight Manager
- Network modeling, mapping, and analysis software
- Ipswitch WhatsUp Gold
- Oracle WebLogic Server
- Ping Identity
- Oracle Java EE
- Python
- System testing software
- System and data disaster recovery software
- Microsoft Visual Studio
- Relational database management software
- Penetration testing software
- IBM WebSphere
- Integrated development environment IDE software
- Infoblox NetMRI
- KornShell
- Open Shortest Path First OSPF
- Ruby on Rails
- Computer based training software
- Element management software
- Multi-router traffic grapher MRTG software
- Access management software
- Autodesk AutoCAD
- Network intrusion prevention systems NIPS
- Risk assessment software
- Application management software
- Asset management administration software
- Cisco Systems CiscoWorks LAN Management Solution
- Storage management software
- Apache Subversion SVN
- Cisco IOS
- Apache Cassandra
- Symantec Intruder Alert
- Customer information control system CICS