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21% Chance of Automation

“Desktop Support Engineer” will almost certainly not be replaced by robots.

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Job Description

Design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning. May also design network and computer security measures. May research and recommend network and data communications hardware and software.

Job Details

The SOC (Standard Occupational Classification) code is 15-1143.00
The Mean Annual Wage in the U.S. is $ 104,240.00
The Mean Hourly Wage is $ 50.00
Currently, there are 157,070 people on this job

☝️ Information based on the reference occupation “Computer Network Architects”.

Also Known As…

Tasks for “Desktop Support Engineer”

Coordinate network or design activities with designers of associated networks.
Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems.
Maintain or coordinate the maintenance of network peripherals, such as printers.
Develop and write procedures for installation, use, or troubleshooting of communications hardware or software.
Adjust network sizes to meet volume or capacity demands.
Monitor and analyze network performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning.
Research and test new or modified hardware or software products to determine performance and interoperability.
Prepare or monitor project schedules, budgets, or cost control systems.
Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas.
Develop network-related documentation.
Develop conceptual, logical, or physical network designs.
Develop or recommend network security measures, such as firewalls, network security audits, or automated security probes.
Communicate with customers, sales staff, or marketing staff to determine customer needs.
Develop disaster recovery plans.
Develop procedures to track, project, or report network availability, reliability, capacity, or utilization.
Develop plans or budgets for network equipment replacement.
Coordinate installation of new equipment.
Coordinate network operations, maintenance, repairs, or upgrades.
Visit vendors, attend conferences or training sessions, or study technical journals to keep up with changes in technology.
Estimate time and materials needed to complete projects.
Explain design specifications to integration or test engineers.
Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
Evaluate network designs to determine whether customer requirements are met efficiently and effectively.
Develop or maintain project reporting systems.
Prepare detailed network specifications, including diagrams, charts, equipment configurations, or recommended technologies.
Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
Prepare design presentations and proposals for staff or customers.
Maintain networks by performing activities such as file addition, deletion, or backup.
Supervise engineers or other staff in the design or implementation of network solutions.
Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
Use network computer-aided design (CAD) software packages to optimize network designs.
Develop and implement solutions for network problems.
Design, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers.

Related Technology & Tools

Wide area network WAN switches
Computer network switches
Mail transport servers
Notebook computers
Network-attached storage NAS equipment
Local area network LAN switches
Wide area network WAN analyzers
T-Birds
Fiber optic power meters
Network analyzers
Radio frequency RF antennas
Power meters
Integrated services digital network ISDN analyzers
Synchronous optical network SONET analyzers
Personal digital assistants PDA
Wireless network controllers
Lightweight directory access protocol LDAP servers
Network routers
Cable qualification testers
Personal computers
Network cabling systems
Load balancers
Protocol analyzers
Remote access servers
Laptop computers
Computer network routers
Broadband aggregation equipment
Tablet computers
Communication cable testers
High-end database servers
File servers
Voice over internet protocol VoIP systems
Network channel service units CSU or data service units DSU
Firewall equipment
Channel banks
Storage area network SAN switches
Domain name servers DNS
Asynchronous transfer mode ATM analyzers
Wireless access points WAP
Optical spectrum analyzers
Spectrum analyzers
Videoconferencing equipment
Packet analysis equipment
Intelligent hubs
Cable analyzers
Link analyzers
Network connectivity testers
Workstations
Desktop computers
Mainframe computers
Time domain reflectometers
Redundant array of independent disks RAID systems
Wireless local area network WLAN controllers
Backup servers
Network multimeters
Bit error rate testers BERT
Network server load balancers
Local area network LAN analyzers
Voice switches

NoSQL
Border Gateway Protocol BGP
Microsoft PowerShell
Microsoft Project
Risk assessment software
Multi-router traffic grapher MRTG software
Time reporting software
Root cause analysis software
Oracle JavaServer Pages JSP
jQuery
C#
IBM Power Systems software
Microsoft SQL Server
Capacity planning software
Netreo OmniCenter
System testing software
Apache Maven
JavaScript
Cisco Systems Gateway Load Balancing Protocol GLBP
Element management software
Software distribution software
Open Shortest Path First OSPF
Ping Identity
Microsoft Windows Server
McAfee
Apache HTTP Server
Enterprise JavaBeans
Configuration management software
Apache Tomcat
Cisco Systems CiscoWorks LAN Management Solution
Microsoft Word
MongoDB
Veritas NetBackup
Network modeling, mapping, and analysis software
Patch and update management software
Voice over internet protocol VoiP system software
Application management software
Oracle E-Business Suite Financials
Apple Macintosh OS
Cisco Systems Wireless Control System WCS
KornShell
Perforce Helix software
Automated installation software
IBM Notes
Firewall software
Tcpdump
Intermediate System to Intermediate System IS-IS
Microsoft Visual Basic Scripting Edition VBScript
Cascading Style Sheets CSS
EMC Smarts Network Protocol Manager
Common business oriented language COBOL
Asset management administration software
Symantec
AirMagnet Enterprise
Hibernate ORM
Microsoft PowerPoint
C++
Session Initiation Protocol SIP
Silver Peak
Snort
Linux
Help desk software
Access management software
Atlassian JIRA
Enhanced Interior Gateway Routing Protocol EIGRP
Online traffic calculator software
Requirements management software
LAMP Stack
OPNET APMXpert
Verilog
Virtual Router Redundancy Protocol VRRP
Network and application load and performance testing software
Ethereal
Encryption software
Ruby
Computer based training software
Microsoft Visual Studio
Wide area network WAN optimization software
Computer intrusion detection systems
Ticket information tracking software
Local area network LAN software
Microsoft Visio
MicroStrategy
C
Microsoft Exchange Server
Computer Associates ArcServ Backup
Apache Hadoop
Infoblox NetMRI
SolarWinds
Network architecture design software
Symantec Intruder Alert
Micro Focus OpenView
Ubuntu
Storage management software
Virus scanning software
Cisco Systems Hot Standby Router Protocol HSRP
Application server software
Red Hat WildFly
Penetration testing software
Diagramming software
McAfee VirusScan
LogRhythm
Email management software
Transparent Interconnection of Lots of Links TRILL
Red Hat Enterprise Linux
Network availability monitoring software
Wireshark
Microsoft Forefront Threat Management Gateway
Extensible HyperText Markup Language XHTML
Node.js
AJAX
Git
PHP: Hypertext Preprocessor
Oracle Fusion Applications
Network intrusion prevention systems NIPS
Microsoft .NET Framework
Content filter software
Minitab
Optical network management software
Microsoft ActiveX
Network and system vulnerability assessment software
Network storage software
Hewlett Packard LoadRunner
System and data disaster recovery software
MySQL
Sybase
Adobe Systems Adobe AfterEffects
Packet analysis software
Ipswitch WhatsUp Gold
Remote access software
Ruby on Rails
Infoblox
Customer information control system CICS
Storage area network SAN software
Ext JS
Virtual local area network management software
IBM WebSphere
Intrusion prevention system IPS
Apache Subversion SVN
Websense Data Loss Prevention
Relational database management software
Riverbed Technology
Network bridge software
Swift
Network intrusion detection software
Simple mail transfer protocol SMTP
Microsoft Visual Basic
Drupal
Apache Cassandra
BroadSoft BroadWorks
Cisco IOS
Web browser software
Teradata Database
Apache Pig
Spring Framework
Logical partition LPAR software
Cisco Systems Cisco Web Cache Communication Protocol WCCP
Multiprotocol Label Switching MPLS
Packet tracing software
National Instruments LabVIEW
Eclipse IDE
Nagios
Aruba Networks AirWave
Network and component performance analysis software
Splunk Enterprise
Compaq Insight Manager
Integrated development environment IDE software
IBM AIX
CA Erwin Data Modeler
NetScout InfinitiStream Console
Autodesk AutoCAD
Microsoft Forefront Identify Manager
Network documentation software
IBM WebSphere MQ
NetIQ
CA eTrust
Oracle Solaris
Oracle JDBC
Network, server and operating system optimization software
IBM Domino
Lucent VitalSuite
Dynamic hypertext markup language DHTML
Google AngularJS
Segue SilkPerformer
Citrix XenApp
Wide area network WAN software
Practical extraction and reporting language Perl
Domain name system DNS
Apache Struts
Microsoft Dynamics
Microsoft Active Directory
Oracle Solaris Zones
Structured query language SQL
Internet Protocol Security IPSEC
Apache Hive
Oracle WebLogic Server
Puppet
Discrete event simulation software
Videoconferencing software
Hewlett Packard HP-UX
Network traffic probe software
Microsoft operating system
PostgreSQL
Adobe Systems Adobe Fireworks
Unified modeling language UML
Simple network management protocol SNMP software
Microsoft Excel
Network traffic flow monitoring and analysis software
Microsoft SharePoint
Microsoft Office
Python
Android
SAP
Cisco Systems CiscoWorks
Citrix
Apache Solr
IBM InfoSphere DataStage
Oracle Java EE
Extensible markup language XML
Packet filter software
Job control language JCL
UNIX
Security incident management software
VMWare
Network reporting software
Compuware dynaTrace
Hypertext markup language HTML
Systems and applications migration software
Virtual private networking VPN software
Oracle Java