Will “Desktop Support Engineer” be Replaced By Robots? 🤔

21% Chance of Automation

“Desktop Support Engineer” will almost certainly not be replaced by robots.

This job is ranked #208 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning. May also design network and computer security measures. May research and recommend network and data communications hardware and software.

Job Details

The SOC (Standard Occupational Classification) code is 15-1143.00
The Mean Annual Wage in the U.S. is $ 104,240.00
The Mean Hourly Wage is $ 50.00
Currently, there are 157,070 people on this job

☝️ Information based on the reference occupation “Computer Network Architects”.

Also Known As…

Tasks for “Desktop Support Engineer”

Develop and implement solutions for network problems.
Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
Develop disaster recovery plans.
Develop plans or budgets for network equipment replacement.
Evaluate network designs to determine whether customer requirements are met efficiently and effectively.
Coordinate installation of new equipment.
Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
Develop or recommend network security measures, such as firewalls, network security audits, or automated security probes.
Supervise engineers or other staff in the design or implementation of network solutions.
Research and test new or modified hardware or software products to determine performance and interoperability.
Prepare or monitor project schedules, budgets, or cost control systems.
Communicate with customers, sales staff, or marketing staff to determine customer needs.
Estimate time and materials needed to complete projects.
Monitor and analyze network performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning.
Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems.
Use network computer-aided design (CAD) software packages to optimize network designs.
Develop and write procedures for installation, use, or troubleshooting of communications hardware or software.
Visit vendors, attend conferences or training sessions, or study technical journals to keep up with changes in technology.
Adjust network sizes to meet volume or capacity demands.
Maintain or coordinate the maintenance of network peripherals, such as printers.
Explain design specifications to integration or test engineers.
Maintain networks by performing activities such as file addition, deletion, or backup.
Prepare detailed network specifications, including diagrams, charts, equipment configurations, or recommended technologies.
Coordinate network operations, maintenance, repairs, or upgrades.
Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas.
Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
Develop or maintain project reporting systems.
Develop conceptual, logical, or physical network designs.
Develop procedures to track, project, or report network availability, reliability, capacity, or utilization.
Coordinate network or design activities with designers of associated networks.
Develop network-related documentation.
Design, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers.
Prepare design presentations and proposals for staff or customers.

Related Technology & Tools

Channel banks
Network analyzers
Local area network LAN analyzers
Cable qualification testers
Integrated services digital network ISDN analyzers
Laptop computers
Wireless network controllers
Storage area network SAN switches
Personal digital assistants PDA
Network connectivity testers
Personal computers
Computer network switches
Cable analyzers
Load balancers
Local area network LAN switches
Radio frequency RF antennas
Network-attached storage NAS equipment
Backup servers
Videoconferencing equipment
Network routers
Wide area network WAN analyzers
Network channel service units CSU or data service units DSU
Power meters
Wireless local area network WLAN controllers
Asynchronous transfer mode ATM analyzers
T-Birds
Domain name servers DNS
Mainframe computers
Wide area network WAN switches
File servers
Lightweight directory access protocol LDAP servers
Workstations
Desktop computers
Firewall equipment
Bit error rate testers BERT
Time domain reflectometers
Broadband aggregation equipment
Remote access servers
High-end database servers
Mail transport servers
Protocol analyzers
Communication cable testers
Packet analysis equipment
Fiber optic power meters
Wireless access points WAP
Tablet computers
Network cabling systems
Spectrum analyzers
Redundant array of independent disks RAID systems
Link analyzers
Notebook computers
Intelligent hubs
Optical spectrum analyzers
Network server load balancers
Voice over internet protocol VoIP systems
Synchronous optical network SONET analyzers
Network multimeters
Voice switches
Computer network routers

Apache Maven
Remote access software
Discrete event simulation software
Ruby
Segue SilkPerformer
jQuery
Hewlett Packard LoadRunner
Network intrusion prevention systems NIPS
Microsoft Excel
Requirements management software
Systems and applications migration software
CA Erwin Data Modeler
Perforce Helix software
Microsoft operating system
Network traffic probe software
Swift
Oracle Solaris Zones
Microsoft Office
National Instruments LabVIEW
System testing software
Adobe Systems Adobe Fireworks
Apache Pig
Multiprotocol Label Switching MPLS
McAfee VirusScan
Customer information control system CICS
Cisco IOS
Veritas NetBackup
Autodesk AutoCAD
Netreo OmniCenter
UNIX
Microsoft Visual Studio
Online traffic calculator software
Network storage software
Apache Struts
Access management software
IBM Domino
Network traffic flow monitoring and analysis software
Drupal
Enhanced Interior Gateway Routing Protocol EIGRP
IBM Notes
Common business oriented language COBOL
Red Hat Enterprise Linux
Storage management software
C++
Apache Tomcat
Sybase
Apache Cassandra
Ethereal
Microsoft Dynamics
Practical extraction and reporting language Perl
Linux
EMC Smarts Network Protocol Manager
Adobe Systems Adobe AfterEffects
Microsoft ActiveX
Wide area network WAN optimization software
Ticket information tracking software
Cisco Systems Cisco Web Cache Communication Protocol WCCP
Diagramming software
Storage area network SAN software
Cisco Systems CiscoWorks LAN Management Solution
Google AngularJS
Wide area network WAN software
Capacity planning software
Oracle JavaServer Pages JSP
Hibernate ORM
Wireshark
Domain name system DNS
Extensible HyperText Markup Language XHTML
IBM Power Systems software
Atlassian JIRA
C#
Application server software
Symantec Intruder Alert
Email management software
Microsoft PowerPoint
Oracle WebLogic Server
Root cause analysis software
Network architecture design software
Nagios
Application management software
Network and component performance analysis software
Red Hat WildFly
Micro Focus OpenView
Minitab
Computer Associates ArcServ Backup
Computer based training software
Automated installation software
Virus scanning software
Apache Solr
Configuration management software
Job control language JCL
Oracle E-Business Suite Financials
IBM WebSphere
Lucent VitalSuite
Relational database management software
OPNET APMXpert
Packet filter software
Riverbed Technology
Microsoft Active Directory
Citrix XenApp
PostgreSQL
Network bridge software
Content filter software
Network modeling, mapping, and analysis software
Cisco Systems Gateway Load Balancing Protocol GLBP
VMWare
Python
Patch and update management software
Videoconferencing software
Network intrusion detection software
McAfee
SAP
Integrated development environment IDE software
Software distribution software
Network and application load and performance testing software
Extensible markup language XML
Apache Hive
Oracle Java
Microsoft Forefront Threat Management Gateway
Microsoft Visual Basic Scripting Edition VBScript
Local area network LAN software
Oracle JDBC
Microsoft SQL Server
Encryption software
IBM WebSphere MQ
MongoDB
MicroStrategy
Ubuntu
Simple network management protocol SNMP software
Apache Hadoop
Web browser software
Microsoft SharePoint
Network and system vulnerability assessment software
Ping Identity
Security incident management software
Asset management administration software
Virtual local area network management software
Hewlett Packard HP-UX
Logical partition LPAR software
Citrix
Network, server and operating system optimization software
Network reporting software
Websense Data Loss Prevention
Network availability monitoring software
Computer intrusion detection systems
Ext JS
Packet analysis software
IBM InfoSphere DataStage
Microsoft Exchange Server
Spring Framework
Simple mail transfer protocol SMTP
PHP: Hypertext Preprocessor
Open Shortest Path First OSPF
Unified modeling language UML
Eclipse IDE
NetIQ
LAMP Stack
Session Initiation Protocol SIP
Git
Microsoft Windows Server
CA eTrust
Cisco Systems Hot Standby Router Protocol HSRP
Apple Macintosh OS
Microsoft .NET Framework
KornShell
AirMagnet Enterprise
Penetration testing software
Dynamic hypertext markup language DHTML
Enterprise JavaBeans
Oracle Solaris
Verilog
Transparent Interconnection of Lots of Links TRILL
Element management software
Microsoft Forefront Identify Manager
Cascading Style Sheets CSS
Virtual Router Redundancy Protocol VRRP
Cisco Systems Wireless Control System WCS
Teradata Database
Risk assessment software
Infoblox NetMRI
Microsoft Visio
Oracle Fusion Applications
Multi-router traffic grapher MRTG software
Time reporting software
Intermediate System to Intermediate System IS-IS
Apache Subversion SVN
Help desk software
AJAX
Packet tracing software
Virtual private networking VPN software
Microsoft Project
Apache HTTP Server
Snort
Network documentation software
Node.js
Tcpdump
Ruby on Rails
Puppet
Border Gateway Protocol BGP
NetScout InfinitiStream Console
Intrusion prevention system IPS
Silver Peak
LogRhythm
Voice over internet protocol VoiP system software
SolarWinds
Android
Splunk Enterprise
Internet Protocol Security IPSEC
Oracle Java EE
Symantec
Structured query language SQL
MySQL
Ipswitch WhatsUp Gold
JavaScript
Microsoft Visual Basic
Compuware dynaTrace
Optical network management software
Infoblox
Aruba Networks AirWave
Cisco Systems CiscoWorks
System and data disaster recovery software
NoSQL
Compaq Insight Manager
Firewall software
Hypertext markup language HTML
IBM AIX
Microsoft PowerShell
BroadSoft BroadWorks
C
Microsoft Word