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Automation Risk Analysis

Will “Support Specialist” be Automated?

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AI Exposure Risk

52%

“Support Specialist” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 52% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

44%

“Support Specialist” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 44% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Stockers and Order Fillers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays.

Avg. Annual Salary $38,910
Avg. Hourly Wage $18.71
Available Jobs (US) 2,779,530
Job Title & Hierarchy Code (SOC) Stockers and Order Fillers #53-7065
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Stockers and Order Fillers”

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Core Skills & Abilities

  • Requisition merchandise from supplier, based on available space, merchandise on hand, customer demand, or advertised specials.

  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

  • Mark stock items, using identification tags, stamps, electric marking tools, or other labeling equipment.

  • Stamp, attach, or change price tags on merchandise, referring to price list.

  • Pack customer purchases in bags or cartons.

  • Compute prices of items or groups of items.

  • Operate equipment such as forklifts.

  • Clean display cases, shelves, and aisles.

  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.

  • Answer customers' questions about merchandise and advise customers on merchandise selection.

  • Transport packages to customers' vehicles.

  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.

  • Obtain merchandise from bins or shelves.

  • Compare merchandise invoices to items actually received to ensure that shipments are correct.

  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers.

  • Keep records of out-going orders.

  • Complete order receipts.

  • Take inventory or examine merchandise to identify items to be reordered or replenished.

  • Dispose of damaged or defective items, or return them to vendors.

  • Receive, unload, open, unpack, or issue sales floor merchandise.

  • Receive and count stock items, and record data manually or on computer.

  • Recommend disposal of excess, defective, or obsolete stock.

  • Keep records on the use or damage of stock or stock-handling equipment.

  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

  • Determine proper storage methods, identification, and stock location, based on turnover, environmental factors, and physical capabilities of facilities.

  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.

Technologies & Software

  • Grok (xAI)
  • Microsoft Office software
  • Kimi (Moonshot AI)
  • Mistral (Mistral AI)
  • DeepSeek
  • Microsoft Word
  • ChatGPT (OpenAI)
  • Microsoft Dynamics GP
  • Ordering software
  • Data entry software
  • Oracle JD Edwards EnterpriseOne
  • Voice picking software
  • Gemini (Google)
  • Llama (Meta)
  • Work scheduling software
  • Gatik AI
  • Microsoft Outlook
  • Tesla Autopilot
  • Inventory tracking software
  • Nova (Amazon)
  • Warehouse management system WMS
  • Email software
  • Handheld computer device software
  • Mobileye AI
  • Eko
  • Google Docs
  • Claude (Anthropic)
  • Project44 AI Logistics
  • SAP software
  • Waymo (Autonomous Driving)
  • Microsoft Excel
  • Microsoft Access
  • Inventory management systems
  • Qwen (Alibaba)
  • Microsoft Windows
  • Industrial scissors
  • Box cutters
  • Double deckers
  • Manual pallet jacks
  • Personal computers
  • Stepladders
  • Sign printers
  • Industrial forklifts
  • Barcode scanners
  • Staple guns
  • Cherry pickers
  • Nailing hammers
  • Hook knives
  • Pallet tipper
  • Personal digital assistants PDAs
  • Warehouse forklifts
  • Electric cash registers
  • Manual shears
  • Shipping scales
  • Warehouse dollies
  • Handheld radio frequency RF scanners
  • 10-key calculators
  • Overhead workshop cranes
  • Baling equipment
  • Power jacks
  • Electric marking tools
  • Label removers
  • Office intercom systems
  • Laser scanners
  • Utility tug trucks
  • Electric hoists
  • Tape guns
  • Label scrapers
  • Copy machines
  • Lifting platforms
  • Rubber marking stamps
  • Shelf scrapers
  • Conveyor belts
  • Sit-down forklifts
  • Stand-up forklifts
  • Convertible hand trucks
  • Lifting belts
  • Remote data terminals
  • Labeling equipment
  • Wrapping equipment
  • Computer laser printers
  • Multiline telephone systems
  • Hand trucks
  • Radio frequency RF scanner guns
  • Electronic cash registers
  • Safety cutters
  • Strapping machines
  • Electric pallet jacks
  • Ticket-printing machines
  • Packing material compactors
  • Computer inkjet printers
  • Measuring tapes
  • Pricing guns

Alternative Job Titles