Will “Customer Service Manager” be Replaced By Robots? 🤔
0 % Chance of Automation
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Job Description
Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.
Job Details
- The SOC (Standard Occupational Classification) code is 11-3071.02
☝️ Information based on the reference occupation “Storage and Distribution Managers”.
Also Known As…
- Storage and Distribution Managers
- Warehouse Manager
- Stores Supervisor
- Shipping Supervisor
- Shipping Manager
- Load Out Supervisor
- Distribution Operation Manager
- Distribution Manager
- Distribution Center Manager
- Customer Service Manager
- Cold Storage Supervisor
- Waterworks Supervisor
- Water and Sewer Systems Superintendent
- Warehouser
- Warehouse/Distribution Manager
- Warehouse Supervisor
- Warehouse Operations Manager
- Warehouse Foreman
- Telegraph Office Manager
- Supply Requirements Officer
- Supply Officer
- Supply Controller
- Substation Manager
- Storage Manager
- Station Manager
- Shipping Receiving Manager
- Shipping Coordinator
- Sewer System Supervisor
- Service Delivery Manager
- Receiving Manager
- Print Traffic Manager
- Pipelines Superintendent
- Parking Lot Manager
- Parking Garage Manager
- Operations Manager
- Measurement Superintendent
- Marine Oil Terminal Superintendent
- Logistics Supply Officer
- Logistics Manager
- Locker Operator
- International Trade Specialist
- Importer Exporter
- Import-Export Agent
- Import Manager
- Import Export Manager
- Import Coordinator
- Head of Physical Distribution and Logistics
- Head of Import Coordination and Production
- Distribution Superintendent
- Distribution Coordinator
- Distribution Center Supervisor
- Dispatcher
- Dispatch Manager
- Delivery Manager
- Compressor Stations Superintendent
- Bulk Plant Manager
- Building Supervisor
- Ammunition Storage Superintendent
Tasks for “Customer Service Manager”
- Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Participate in setting transportation and service rates.
- Plan, develop, or implement warehouse safety and security programs and activities.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Interview, select, and train warehouse and supervisory personnel.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
- Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
- Arrange for storage facilities when required.
- Select modes of transportation for the distribution of goods that minimize pollution, such as carbon output or other environmental impacts.
- Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
- Examine invoices and shipping manifests for conformity to tariff and customs regulations.
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
- Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
- Evaluate locations for new warehouses or distribution networks to determine their potential usefulness.
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Plan or implement environmental training programs and activities.
- Prepare and manage departmental budgets.
- Evaluate the environmental implications of new warehouses or distribution networks.
- Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
- Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
- Advise sales and billing departments of transportation charges for customers' accounts.
- Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
- Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
- Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
- Identify and implement carbon minimization activities to offset carbon emissions, such as by planting trees, purchasing carbon credits, or purchasing green technologies, such as air filtration or alternative energy vehicles or power.
Related Technology & Tools
- Cell phones
- Radio frequency truck-mounted terminals
- Forklifts
- Global positioning systems GPS
- Desktop computers
- Radio frequency identification RFID devices
- Barcode scanners
- Personal computers
- Digital cameras
- Laptop computers
- Radio frequency handheld terminals
- Pallet jacks
- Wireless communication and satellite positioning tools
- Barcoding labels
- Personal digital assistants PDA
- IBM Power Systems software
- TECSYS EliteSeries
- Supply chain event management software
- Integrated Decision Support Netwise Enterprise
- Word processing software
- QUALCOMM QTRACS
- WorkForce Software EmpCenter Time and Attendance
- Integrated Decision Support Corporation Netwise Supply Chain
- Sentai Pinpoint
- Oracle Business Intelligence Enterprise Edition
- ABOL Manifest Systems
- CA Erwin Data Modeler
- QUALCOMM ViaWeb
- Hewlett Packard HP-UX
- Infosite Technologies DM Warehousing
- Catalyst International CatalystConnect
- IntelliTrack Warehouse Management System
- Iptor Supply Chain
- Infor ERP Baan
- Microsoft Word
- Oracle E-Business Suite Financials
- TECSYS PointForce Enterprise
- IBM Lotus Notes
- Microsoft PowerPoint
- Integrated Decision Support Corporation Swap Advice
- RedPrairie DLx Warehouse
- Microsoft Excel
- DSA Foxware Warehouse Management
- IBM i2 Transportation Manager
- Cadre Technologies Cadence Warehouse Management System
- HighJump Software Warehouse Advantage
- Microsoft Access
- Radio Beacon WMS
- Integrated Decision Support Netwise Frontline
- MRA Technologies MRATrack Warehouse Management System
- Microsoft Dynamics GP
- Materials requirements planning logistics and supply chain software
- SAP
- Logility Voyager WarehousePRO
- Scanlon Associates LogPak
- IBM Notes
- SSA Global Warehouse Management System WMS
- Aljex Inventory
- Graphics software
- Veritas NetBackup
- Microsoft Office
- Spreadsheet software
- Microsoft Outlook