Will “Customer Service Manager” be Replaced By Robots? 🤔
0 % Chance of Automation
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Job Description
Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.
Job Details
- The SOC (Standard Occupational Classification) code is 11-3071.02
☝️ Information based on the reference occupation “Storage and Distribution Managers”.
Also Known As…
- Storage and Distribution Managers
- Warehouse Manager
- Stores Supervisor
- Shipping Supervisor
- Shipping Manager
- Load Out Supervisor
- Distribution Operation Manager
- Distribution Manager
- Distribution Center Manager
- Customer Service Manager
- Cold Storage Supervisor
- Waterworks Supervisor
- Water and Sewer Systems Superintendent
- Warehouser
- Warehouse/Distribution Manager
- Warehouse Supervisor
- Warehouse Operations Manager
- Warehouse Foreman
- Telegraph Office Manager
- Supply Requirements Officer
- Supply Officer
- Supply Controller
- Substation Manager
- Storage Manager
- Station Manager
- Shipping Receiving Manager
- Shipping Coordinator
- Sewer System Supervisor
- Service Delivery Manager
- Receiving Manager
- Print Traffic Manager
- Pipelines Superintendent
- Parking Lot Manager
- Parking Garage Manager
- Operations Manager
- Measurement Superintendent
- Marine Oil Terminal Superintendent
- Logistics Supply Officer
- Logistics Manager
- Locker Operator
- International Trade Specialist
- Importer Exporter
- Import-Export Agent
- Import Manager
- Import Export Manager
- Import Coordinator
- Head of Physical Distribution and Logistics
- Head of Import Coordination and Production
- Distribution Superintendent
- Distribution Coordinator
- Distribution Center Supervisor
- Dispatcher
- Dispatch Manager
- Delivery Manager
- Compressor Stations Superintendent
- Bulk Plant Manager
- Building Supervisor
- Ammunition Storage Superintendent
Tasks for “Customer Service Manager”
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
- Select modes of transportation for the distribution of goods that minimize pollution, such as carbon output or other environmental impacts.
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
- Evaluate the environmental implications of new warehouses or distribution networks.
- Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
- Evaluate locations for new warehouses or distribution networks to determine their potential usefulness.
- Arrange for storage facilities when required.
- Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
- Participate in setting transportation and service rates.
- Plan or implement environmental training programs and activities.
- Interview, select, and train warehouse and supervisory personnel.
- Advise sales and billing departments of transportation charges for customers' accounts.
- Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
- Prepare and manage departmental budgets.
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
- Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
- Identify and implement carbon minimization activities to offset carbon emissions, such as by planting trees, purchasing carbon credits, or purchasing green technologies, such as air filtration or alternative energy vehicles or power.
- Examine invoices and shipping manifests for conformity to tariff and customs regulations.
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Plan, develop, or implement warehouse safety and security programs and activities.
- Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
- Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
- Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
- Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
Related Technology & Tools
- Desktop computers
- Radio frequency handheld terminals
- Wireless communication and satellite positioning tools
- Pallet jacks
- Barcode scanners
- Forklifts
- Radio frequency identification RFID devices
- Laptop computers
- Personal digital assistants PDA
- Digital cameras
- Personal computers
- Barcoding labels
- Cell phones
- Global positioning systems GPS
- Radio frequency truck-mounted terminals
- TECSYS PointForce Enterprise
- Materials requirements planning logistics and supply chain software
- Integrated Decision Support Corporation Swap Advice
- Microsoft Excel
- Integrated Decision Support Netwise Frontline
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Access
- Catalyst International CatalystConnect
- Logility Voyager WarehousePRO
- Oracle E-Business Suite Financials
- Microsoft Outlook
- HighJump Software Warehouse Advantage
- Cadre Technologies Cadence Warehouse Management System
- QUALCOMM QTRACS
- SSA Global Warehouse Management System WMS
- SAP
- Microsoft Office
- RedPrairie DLx Warehouse
- QUALCOMM ViaWeb
- Veritas NetBackup
- DSA Foxware Warehouse Management
- Microsoft Dynamics GP
- WorkForce Software EmpCenter Time and Attendance
- ABOL Manifest Systems
- TECSYS EliteSeries
- Hewlett Packard HP-UX
- CA Erwin Data Modeler
- Word processing software
- Aljex Inventory
- Infosite Technologies DM Warehousing
- IBM Power Systems software
- Graphics software
- Spreadsheet software
- Oracle Business Intelligence Enterprise Edition
- Supply chain event management software
- IBM Lotus Notes
- Integrated Decision Support Corporation Netwise Supply Chain
- IBM Notes
- Infor ERP Baan
- Scanlon Associates LogPak
- Sentai Pinpoint
- Radio Beacon WMS
- MRA Technologies MRATrack Warehouse Management System
- Iptor Supply Chain
- IntelliTrack Warehouse Management System
- Integrated Decision Support Netwise Enterprise
- IBM i2 Transportation Manager