Will “Customer Service Manager” be Replaced By Robots? 🤔

0 % Chance of Automation

Sadly, the research paper did not provide any information about this occupation. Maybe have a look at our directory?

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.

Job Details

The SOC (Standard Occupational Classification) code is 11-3071.02

☝️ Information based on the reference occupation “Storage and Distribution Managers”.

Also Known As…

Tasks for “Customer Service Manager”

Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
Prepare and manage departmental budgets.
Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
Track and trace goods while they are en route to their destinations, expediting orders when necessary.
Evaluate locations for new warehouses or distribution networks to determine their potential usefulness.
Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
Select modes of transportation for the distribution of goods that minimize pollution, such as carbon output or other environmental impacts.
Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
Arrange for storage facilities when required.
Interview, select, and train warehouse and supervisory personnel.
Identify and implement carbon minimization activities to offset carbon emissions, such as by planting trees, purchasing carbon credits, or purchasing green technologies, such as air filtration or alternative energy vehicles or power.
Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
Examine invoices and shipping manifests for conformity to tariff and customs regulations.
Advise sales and billing departments of transportation charges for customers' accounts.
Plan, develop, or implement warehouse safety and security programs and activities.
Evaluate the environmental implications of new warehouses or distribution networks.
Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
Participate in setting transportation and service rates.
Plan or implement environmental training programs and activities.
Examine products or materials to estimate quantities or weight and type of container required for storage or transport.

Related Technology & Tools

Radio frequency identification RFID devices
Cell phones
Radio frequency handheld terminals
Barcoding labels
Pallet jacks
Desktop computers
Personal digital assistants PDA
Digital cameras
Personal computers
Laptop computers
Forklifts
Wireless communication and satellite positioning tools
Global positioning systems GPS
Barcode scanners
Radio frequency truck-mounted terminals

TECSYS PointForce Enterprise
IBM Power Systems software
Aljex Inventory
SAP
Integrated Decision Support Corporation Netwise Supply Chain
CA Erwin Data Modeler
QUALCOMM ViaWeb
Integrated Decision Support Corporation Swap Advice
Word processing software
Spreadsheet software
Catalyst International CatalystConnect
Microsoft Access
Oracle Business Intelligence Enterprise Edition
Materials requirements planning logistics and supply chain software
Scanlon Associates LogPak
Microsoft Office
Infosite Technologies DM Warehousing
IBM Notes
MRA Technologies MRATrack Warehouse Management System
Sentai Pinpoint
Microsoft Dynamics GP
Graphics software
Cadre Technologies Cadence Warehouse Management System
IntelliTrack Warehouse Management System
Microsoft Outlook
Integrated Decision Support Netwise Frontline
Veritas NetBackup
WorkForce Software EmpCenter Time and Attendance
SSA Global Warehouse Management System WMS
Logility Voyager WarehousePRO
Integrated Decision Support Netwise Enterprise
TECSYS EliteSeries
RedPrairie DLx Warehouse
IBM i2 Transportation Manager
QUALCOMM QTRACS
Microsoft PowerPoint
DSA Foxware Warehouse Management
ABOL Manifest Systems
Radio Beacon WMS
HighJump Software Warehouse Advantage
Hewlett Packard HP-UX
Microsoft Excel
Microsoft Word
IBM Lotus Notes
Infor ERP Baan
Iptor Supply Chain
Supply chain event management software
Oracle E-Business Suite Financials