Will “Customer Service Manager” be Replaced By Robots? 🤔
0 % Chance of Automation
Sadly, the research paper did not provide any information about this occupation. Maybe have a look at our directory?
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.
Job Details
- The SOC (Standard Occupational Classification) code is 11-3071.02
☝️ Information based on the reference occupation “Storage and Distribution Managers”.
Also Known As…
- Storage and Distribution Managers
- Warehouse Manager
- Stores Supervisor
- Shipping Supervisor
- Shipping Manager
- Load Out Supervisor
- Distribution Operation Manager
- Distribution Manager
- Distribution Center Manager
- Cold Storage Supervisor
- Waterworks Supervisor
- Water and Sewer Systems Superintendent
- Warehouser
- Warehouse/Distribution Manager
- Warehouse Supervisor
- Warehouse Operations Manager
- Warehouse Foreman
- Telegraph Office Manager
- Supply Requirements Officer
- Supply Officer
- Supply Controller
- Substation Manager
- Storage Manager
- Station Manager
- Shipping Receiving Manager
- Shipping Coordinator
- Sewer System Supervisor
- Service Delivery Manager
- Receiving Manager
- Print Traffic Manager
- Pipelines Superintendent
- Parking Lot Manager
- Parking Garage Manager
- Operations Manager
- Measurement Superintendent
- Marine Oil Terminal Superintendent
- Logistics Supply Officer
- Logistics Manager
- Locker Operator
- International Trade Specialist
- Importer Exporter
- Import-Export Agent
- Import Manager
- Import Export Manager
- Import Coordinator
- Head of Physical Distribution and Logistics
- Head of Import Coordination and Production
- Distribution Superintendent
- Distribution Coordinator
- Distribution Center Supervisor
- Dispatcher
- Dispatch Manager
- Delivery Manager
- Customer Service Manager
- Compressor Stations Superintendent
- Bulk Plant Manager
- Building Supervisor
- Ammunition Storage Superintendent
Tasks for “Customer Service Manager”
- Arrange for storage facilities when required.
- Advise sales and billing departments of transportation charges for customers' accounts.
- Prepare and manage departmental budgets.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Plan, develop, or implement warehouse safety and security programs and activities.
- Participate in setting transportation and service rates.
- Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
- Plan or implement environmental training programs and activities.
- Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
- Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
- Evaluate the environmental implications of new warehouses or distribution networks.
- Identify and implement carbon minimization activities to offset carbon emissions, such as by planting trees, purchasing carbon credits, or purchasing green technologies, such as air filtration or alternative energy vehicles or power.
- Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
- Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
- Interview, select, and train warehouse and supervisory personnel.
- Evaluate locations for new warehouses or distribution networks to determine their potential usefulness.
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Examine invoices and shipping manifests for conformity to tariff and customs regulations.
- Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
- Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
- Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
- Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
- Select modes of transportation for the distribution of goods that minimize pollution, such as carbon output or other environmental impacts.
Related Technology & Tools
- Radio frequency identification RFID devices
- Global positioning systems GPS
- Radio frequency handheld terminals
- Desktop computers
- Laptop computers
- Forklifts
- Radio frequency truck-mounted terminals
- Barcoding labels
- Cell phones
- Barcode scanners
- Personal digital assistants PDA
- Digital cameras
- Wireless communication and satellite positioning tools
- Pallet jacks
- Personal computers
- Cadre Technologies Cadence Warehouse Management System
- Oracle Business Intelligence Enterprise Edition
- Microsoft Access
- SSA Global Warehouse Management System WMS
- Graphics software
- Catalyst International CatalystConnect
- Integrated Decision Support Corporation Swap Advice
- Veritas NetBackup
- Materials requirements planning logistics and supply chain software
- Aljex Inventory
- IBM Lotus Notes
- Iptor Supply Chain
- Microsoft PowerPoint
- Logility Voyager WarehousePRO
- Infosite Technologies DM Warehousing
- Microsoft Dynamics GP
- Supply chain event management software
- QUALCOMM QTRACS
- Microsoft Word
- Integrated Decision Support Netwise Frontline
- Radio Beacon WMS
- Hewlett Packard HP-UX
- Spreadsheet software
- Word processing software
- Integrated Decision Support Netwise Enterprise
- HighJump Software Warehouse Advantage
- Microsoft Office
- Microsoft Excel
- Integrated Decision Support Corporation Netwise Supply Chain
- Oracle E-Business Suite Financials
- Scanlon Associates LogPak
- IBM i2 Transportation Manager
- TECSYS EliteSeries
- DSA Foxware Warehouse Management
- WorkForce Software EmpCenter Time and Attendance
- Infor ERP Baan
- IBM Power Systems software
- SAP
- ABOL Manifest Systems
- QUALCOMM ViaWeb
- TECSYS PointForce Enterprise
- IBM Notes
- RedPrairie DLx Warehouse
- CA Erwin Data Modeler
- MRA Technologies MRATrack Warehouse Management System
- Sentai Pinpoint
- Microsoft Outlook
- IntelliTrack Warehouse Management System