Will “Customer Service Manager” be Replaced By Robots? 🤔

0 % Chance of Automation

Sadly, the research paper did not provide any information about this occupation. Maybe have a look at our directory?

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.

Job Details

The SOC (Standard Occupational Classification) code is 11-3071.02

☝️ Information based on the reference occupation “Storage and Distribution Managers”.

Also Known As…

Tasks for “Customer Service Manager”

Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
Plan, develop, or implement warehouse safety and security programs and activities.
Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
Advise sales and billing departments of transportation charges for customers' accounts.
Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
Arrange for storage facilities when required.
Plan or implement environmental training programs and activities.
Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
Participate in setting transportation and service rates.
Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
Identify and implement carbon minimization activities to offset carbon emissions, such as by planting trees, purchasing carbon credits, or purchasing green technologies, such as air filtration or alternative energy vehicles or power.
Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
Prepare and manage departmental budgets.
Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
Examine invoices and shipping manifests for conformity to tariff and customs regulations.
Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
Select modes of transportation for the distribution of goods that minimize pollution, such as carbon output or other environmental impacts.
Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
Evaluate the environmental implications of new warehouses or distribution networks.
Interview, select, and train warehouse and supervisory personnel.
Evaluate locations for new warehouses or distribution networks to determine their potential usefulness.
Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
Track and trace goods while they are en route to their destinations, expediting orders when necessary.
Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
Examine products or materials to estimate quantities or weight and type of container required for storage or transport.

Related Technology & Tools

Laptop computers
Forklifts
Desktop computers
Wireless communication and satellite positioning tools
Pallet jacks
Barcoding labels
Personal digital assistants PDA
Global positioning systems GPS
Radio frequency truck-mounted terminals
Personal computers
Radio frequency handheld terminals
Radio frequency identification RFID devices
Barcode scanners
Cell phones
Digital cameras

Spreadsheet software
Infosite Technologies DM Warehousing
QUALCOMM QTRACS
Materials requirements planning logistics and supply chain software
Aljex Inventory
Microsoft PowerPoint
SSA Global Warehouse Management System WMS
ABOL Manifest Systems
Catalyst International CatalystConnect
Integrated Decision Support Corporation Netwise Supply Chain
SAP
Veritas NetBackup
Integrated Decision Support Corporation Swap Advice
Integrated Decision Support Netwise Frontline
QUALCOMM ViaWeb
Logility Voyager WarehousePRO
Microsoft Access
Supply chain event management software
Iptor Supply Chain
TECSYS PointForce Enterprise
Cadre Technologies Cadence Warehouse Management System
Integrated Decision Support Netwise Enterprise
IBM Lotus Notes
IBM i2 Transportation Manager
Microsoft Office
HighJump Software Warehouse Advantage
Oracle E-Business Suite Financials
Scanlon Associates LogPak
DSA Foxware Warehouse Management
Microsoft Outlook
Radio Beacon WMS
TECSYS EliteSeries
Microsoft Word
WorkForce Software EmpCenter Time and Attendance
MRA Technologies MRATrack Warehouse Management System
Sentai Pinpoint
RedPrairie DLx Warehouse
IBM Power Systems software
Graphics software
IBM Notes
CA Erwin Data Modeler
Microsoft Dynamics GP
Infor ERP Baan
Hewlett Packard HP-UX
Word processing software
Oracle Business Intelligence Enterprise Edition
IntelliTrack Warehouse Management System
Microsoft Excel