Will “Customer Service Manager” be Replaced By Robots? 🤔

0 % Chance of Automation

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Job Description

Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.

Job Details

The SOC (Standard Occupational Classification) code is 11-3071.02

☝️ Information based on the reference occupation “Storage and Distribution Managers”.

Also Known As…

Tasks for “Customer Service Manager”

Prepare and manage departmental budgets.
Select modes of transportation for the distribution of goods that minimize pollution, such as carbon output or other environmental impacts.
Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
Plan or implement environmental training programs and activities.
Examine invoices and shipping manifests for conformity to tariff and customs regulations.
Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
Arrange for storage facilities when required.
Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
Interview, select, and train warehouse and supervisory personnel.
Plan, develop, or implement warehouse safety and security programs and activities.
Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
Evaluate the environmental implications of new warehouses or distribution networks.
Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
Participate in setting transportation and service rates.
Identify and implement carbon minimization activities to offset carbon emissions, such as by planting trees, purchasing carbon credits, or purchasing green technologies, such as air filtration or alternative energy vehicles or power.
Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
Evaluate locations for new warehouses or distribution networks to determine their potential usefulness.
Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
Advise sales and billing departments of transportation charges for customers' accounts.
Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
Track and trace goods while they are en route to their destinations, expediting orders when necessary.

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