Will “Customer Service Manager” be Replaced By Robots? 🤔
0 % Chance of Automation
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Job Description
Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products.
Job Details
- The SOC (Standard Occupational Classification) code is 11-3071.02
☝️ Information based on the reference occupation “Storage and Distribution Managers”.
Also Known As…
- Storage and Distribution Managers
- Warehouse Manager
- Stores Supervisor
- Shipping Supervisor
- Shipping Manager
- Load Out Supervisor
- Distribution Operation Manager
- Distribution Manager
- Distribution Center Manager
- Cold Storage Supervisor
- Waterworks Supervisor
- Water and Sewer Systems Superintendent
- Warehouser
- Warehouse/Distribution Manager
- Warehouse Supervisor
- Warehouse Operations Manager
- Warehouse Foreman
- Telegraph Office Manager
- Supply Requirements Officer
- Supply Officer
- Supply Controller
- Substation Manager
- Storage Manager
- Station Manager
- Shipping Receiving Manager
- Shipping Coordinator
- Sewer System Supervisor
- Service Delivery Manager
- Receiving Manager
- Print Traffic Manager
- Pipelines Superintendent
- Parking Lot Manager
- Parking Garage Manager
- Operations Manager
- Measurement Superintendent
- Marine Oil Terminal Superintendent
- Logistics Supply Officer
- Logistics Manager
- Locker Operator
- International Trade Specialist
- Importer Exporter
- Import-Export Agent
- Import Manager
- Import Export Manager
- Import Coordinator
- Head of Physical Distribution and Logistics
- Head of Import Coordination and Production
- Distribution Superintendent
- Distribution Coordinator
- Distribution Center Supervisor
- Dispatcher
- Dispatch Manager
- Delivery Manager
- Customer Service Manager
- Compressor Stations Superintendent
- Bulk Plant Manager
- Building Supervisor
- Ammunition Storage Superintendent
Tasks for “Customer Service Manager”
- Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
- Prepare and manage departmental budgets.
- Identify and implement carbon minimization activities to offset carbon emissions, such as by planting trees, purchasing carbon credits, or purchasing green technologies, such as air filtration or alternative energy vehicles or power.
- Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.
- Select modes of transportation for the distribution of goods that minimize pollution, such as carbon output or other environmental impacts.
- Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficient fleets.
- Advise sales and billing departments of transportation charges for customers' accounts.
- Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
- Plan or implement environmental training programs and activities.
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
- Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
- Evaluate the environmental implications of new warehouses or distribution networks.
- Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
- Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
- Examine invoices and shipping manifests for conformity to tariff and customs regulations.
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
- Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.
- Evaluate locations for new warehouses or distribution networks to determine their potential usefulness.
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
- Participate in setting transportation and service rates.
- Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Interview, select, and train warehouse and supervisory personnel.
- Plan, develop, or implement warehouse safety and security programs and activities.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
- Arrange for storage facilities when required.
Related Technology & Tools
- Pallet jacks
- Barcoding labels
- Personal digital assistants PDA
- Personal computers
- Radio frequency handheld terminals
- Forklifts
- Global positioning systems GPS
- Barcode scanners
- Wireless communication and satellite positioning tools
- Radio frequency truck-mounted terminals
- Radio frequency identification RFID devices
- Laptop computers
- Desktop computers
- Digital cameras
- Cell phones
- Catalyst International CatalystConnect
- Materials requirements planning logistics and supply chain software
- SAP
- RedPrairie DLx Warehouse
- IBM Notes
- TECSYS PointForce Enterprise
- IBM i2 Transportation Manager
- Microsoft Outlook
- Infor ERP Baan
- ABOL Manifest Systems
- Aljex Inventory
- IBM Lotus Notes
- Microsoft PowerPoint
- Integrated Decision Support Netwise Enterprise
- WorkForce Software EmpCenter Time and Attendance
- Hewlett Packard HP-UX
- Microsoft Dynamics GP
- Graphics software
- Scanlon Associates LogPak
- DSA Foxware Warehouse Management
- IBM Power Systems software
- CA Erwin Data Modeler
- TECSYS EliteSeries
- IntelliTrack Warehouse Management System
- Spreadsheet software
- Word processing software
- Microsoft Word
- MRA Technologies MRATrack Warehouse Management System
- Microsoft Excel
- Sentai Pinpoint
- Integrated Decision Support Corporation Swap Advice
- Iptor Supply Chain
- Infosite Technologies DM Warehousing
- Cadre Technologies Cadence Warehouse Management System
- Microsoft Office
- Radio Beacon WMS
- HighJump Software Warehouse Advantage
- Supply chain event management software
- Oracle E-Business Suite Financials
- SSA Global Warehouse Management System WMS
- Logility Voyager WarehousePRO
- Veritas NetBackup
- Microsoft Access
- QUALCOMM QTRACS
- Integrated Decision Support Corporation Netwise Supply Chain
- Oracle Business Intelligence Enterprise Edition
- QUALCOMM ViaWeb
- Integrated Decision Support Netwise Frontline