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Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
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Develop and implement policies and procedures for the operation of a department or establishment.
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Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
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Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
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Monitor the revenue activity of the hotel or facility.
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Collect payments and record data pertaining to funds and expenditures.
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Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
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Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
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Train staff members.
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Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
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Show, rent, or assign accommodations.
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Manage and maintain temporary or permanent lodging facilities.
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Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
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Greet and register guests.
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Book tickets for guests for local tours and attractions.
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Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
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Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
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Interview and hire applicants.
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Assign duties to workers, and schedule shifts.
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Perform marketing and public relations activities.
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Prepare required paperwork pertaining to departmental functions.
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Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
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Confer and cooperate with other managers to ensure coordination of hotel activities.
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Coordinate front-office activities of hotels or motels, and resolve problems.