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Automation Risk Analysis

Will “Medical Office Worker” be Automated?

Historical Context: Oxford Study (2013)

Ranked #239 of 702. Estimated risk: 30.0%

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AI Exposure Risk

57%

“Medical Office Worker” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 57% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

47%

“Medical Office Worker” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 47% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Medical Assistants, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Avg. Annual Salary $44,720
Avg. Hourly Wage $21.50
Available Jobs (US) 793,460
Job Title & Hierarchy Code (SOC) Medical Assistants #31-9092
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Medical Assistants”

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Related Occupations & Automation Risk

Medical Transcriptionists

AI Risk 60%
Robot Risk 35%

Physical Therapist Assistants

AI Risk 57%
Robot Risk 48%

Dental Assistants

AI Risk 48%
Robot Risk 52%

Personal Care Aides

AI Risk 47%
Robot Risk 47%

Nursing Assistants

AI Risk 46%
Robot Risk 45%

Medical Equipment Preparers

AI Risk 42%
Robot Risk 63%

Core Skills & Abilities

  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

  • Interview patients to obtain medical information and measure their vital signs, weight, and height.

  • Schedule appointments for patients.

  • Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.

  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.

  • Greet and log in patients arriving at office or clinic.

  • Record patients' medical history, vital statistics, or information such as test results in medical records.

  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

  • Prepare and administer medications as directed by a physician.

  • Change dressings on wounds.

  • Authorize drug refills and provide prescription information to pharmacies.

  • Show patients to examination rooms and prepare them for the physician.

  • Contact medical facilities or departments to schedule patients for tests or admission.

  • Perform routine laboratory tests and sample analyses.

  • Explain treatment procedures, medications, diets, or physicians' instructions to patients.

  • Set up medical laboratory equipment.

  • Clean and sterilize instruments and dispose of contaminated supplies.

  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

  • Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.

  • Inventory and order medical, lab, or office supplies or equipment.

Technologies & Software

  • eClinicalWorks EHR software
  • Microsoft PowerPoint
  • IDX Systems Patient Chart Tracking
  • Microsoft Copilot
  • Healthcare common procedure coding system HCPCS
  • Medical condition coding software
  • Gemini for Workspace
  • Visual electro diagnostic software
  • Kimi (Moonshot AI)
  • Microsoft Outlook
  • Microsoft Access
  • Bookkeeping software
  • Microsoft Office software
  • Llama (Meta)
  • Nuance DAX (Microsoft)
  • Claude (Anthropic)
  • Microsoft SharePoint
  • Mistral (Mistral AI)
  • Microsoft Word
  • Appointment scheduling software
  • Microsoft Windows XP Professional
  • Medical procedure coding software
  • Intuit QuickBooks
  • Spreadsheet software
  • Grok (xAI)
  • Business software applications
  • Database software
  • Word processing software
  • DeepSeek
  • ChatGPT (OpenAI)
  • Microsoft Excel
  • Electronic medical record EMR software
  • MEDITECH software
  • Billing software
  • Email software
  • Microsoft Exchange
  • Microsoft Windows Vista Business
  • Web browser software
  • Nova (Amazon)
  • Microsoft SharePoint Server
  • Epic Systems
  • Data entry software
  • Diagnostic and procedural coding software
  • Patient management software
  • Qwen (Alibaba)
  • Gemini (Google)
  • GE Healthcare Centricity EMR
  • X ray machines
  • Snellen eye charts
  • Centrifuges
  • Oxygen tanks
  • Enema equipment
  • Oxygen equipment
  • Intradermal needles
  • Pulmonary function measurement equipment
  • Autoclaves
  • Personal computers
  • Suction machines
  • Dictation equipment
  • Electronic blood pressure measuring devices
  • Metric rules
  • Keratometers
  • Nebulizers
  • Evacuated collection tube holders/adapters
  • Laser printers
  • Dosimetry badges
  • Lensometers
  • Staple removers
  • Splints
  • Audiometers
  • Syringes
  • Retinoscopes
  • Baumanometers
  • Tonometers
  • Mayo stands
  • Opthalmoscopes
  • Notebook computers
  • Tourniquets
  • Pulmonary nebulizers
  • Lancets
  • Canes
  • Evacuated blood collection tubes
  • Culturettes
  • Crutches
  • Manual blood pressuring measurement equipment
  • Scanners
  • Syringe needles
  • Plethysmographs
  • Wheelchairs
  • Tuberculin TB skin test equipment
  • Subcutaneous hypodermic needles
  • Blood collection vials
  • Blood chemistry analyzers
  • Oxygen masks
  • Vitalors
  • Cast cutters
  • Electrocautery equipment
  • Breathalyzers
  • Tablet computers
  • Binocular light compound microscopes
  • Butterfly needles
  • Hearing aids
  • Suture removers
  • Gait belts
  • Intramuscular needles
  • Pipettes
  • Suction tubing
  • Electrocardiography EKG units
  • Microscope slides
  • Transcutaneous electric nerve stimulation TENS units
  • Otoscopes
  • Endotracheal ET tubes
  • Mechanical stethoscopes
  • Microcapillary hematocrit tubes
  • Single draw needles
  • Flexible sigmoidoscopy equipment
  • X ray development equipment
  • Handheld occluders
  • Credit card readers
  • Walkers
  • Spirometers

Alternative Job Titles