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Automation Risk Analysis

Will “Medical Office Worker” be Automated?

Historical Context: Oxford Study (2013)

Ranked #239 of 702. Estimated risk: 30.0%

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AI Exposure Risk

57%

“Medical Office Worker” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 57% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

47%

“Medical Office Worker” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 47% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Medical Assistants, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Avg. Annual Salary $44,720
Avg. Hourly Wage $21.50
Available Jobs (US) 793,460
Job Title & Hierarchy Code (SOC) Medical Assistants #31-9092
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Medical Assistants”

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Related Occupations & Automation Risk

Medical Transcriptionists

AI Risk 60%
Robot Risk 35%

Physical Therapist Assistants

AI Risk 57%
Robot Risk 48%

Dental Assistants

AI Risk 48%
Robot Risk 52%

Personal Care Aides

AI Risk 47%
Robot Risk 47%

Nursing Assistants

AI Risk 46%
Robot Risk 45%

Medical Equipment Preparers

AI Risk 42%
Robot Risk 63%

Core Skills & Abilities

  • Clean and sterilize instruments and dispose of contaminated supplies.

  • Prepare and administer medications as directed by a physician.

  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

  • Explain treatment procedures, medications, diets, or physicians' instructions to patients.

  • Interview patients to obtain medical information and measure their vital signs, weight, and height.

  • Contact medical facilities or departments to schedule patients for tests or admission.

  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

  • Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.

  • Show patients to examination rooms and prepare them for the physician.

  • Inventory and order medical, lab, or office supplies or equipment.

  • Change dressings on wounds.

  • Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.

  • Set up medical laboratory equipment.

  • Authorize drug refills and provide prescription information to pharmacies.

  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

  • Perform routine laboratory tests and sample analyses.

  • Greet and log in patients arriving at office or clinic.

  • Schedule appointments for patients.

  • Record patients' medical history, vital statistics, or information such as test results in medical records.

  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.

Technologies & Software

  • Business software applications
  • Billing software
  • Nova (Amazon)
  • Email software
  • Qwen (Alibaba)
  • ChatGPT (OpenAI)
  • Microsoft Exchange
  • Diagnostic and procedural coding software
  • Microsoft Copilot
  • Bookkeeping software
  • Epic Systems
  • Microsoft Access
  • Microsoft SharePoint
  • Data entry software
  • Electronic medical record EMR software
  • MEDITECH software
  • Spreadsheet software
  • IDX Systems Patient Chart Tracking
  • Microsoft Outlook
  • Intuit QuickBooks
  • Medical condition coding software
  • Microsoft Office software
  • Visual electro diagnostic software
  • Microsoft Word
  • GE Healthcare Centricity EMR
  • Appointment scheduling software
  • Word processing software
  • Gemini for Workspace
  • eClinicalWorks EHR software
  • Gemini (Google)
  • Healthcare common procedure coding system HCPCS
  • Medical procedure coding software
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Windows Vista Business
  • Nuance DAX (Microsoft)
  • Llama (Meta)
  • Kimi (Moonshot AI)
  • Mistral (Mistral AI)
  • Claude (Anthropic)
  • Microsoft SharePoint Server
  • Patient management software
  • Microsoft Windows XP Professional
  • Grok (xAI)
  • Web browser software
  • Database software
  • DeepSeek
  • Evacuated collection tube holders/adapters
  • Tourniquets
  • Butterfly needles
  • Culturettes
  • Audiometers
  • Manual blood pressuring measurement equipment
  • Walkers
  • Staple removers
  • Tuberculin TB skin test equipment
  • Blood collection vials
  • Autoclaves
  • Opthalmoscopes
  • Suture removers
  • Keratometers
  • Syringes
  • Handheld occluders
  • Oxygen masks
  • Lensometers
  • Tablet computers
  • Electrocardiography EKG units
  • X ray machines
  • X ray development equipment
  • Electrocautery equipment
  • Wheelchairs
  • Notebook computers
  • Scanners
  • Microcapillary hematocrit tubes
  • Splints
  • Transcutaneous electric nerve stimulation TENS units
  • Canes
  • Blood chemistry analyzers
  • Hearing aids
  • Binocular light compound microscopes
  • Credit card readers
  • Tonometers
  • Single draw needles
  • Dosimetry badges
  • Oxygen tanks
  • Laser printers
  • Otoscopes
  • Oxygen equipment
  • Syringe needles
  • Electronic blood pressure measuring devices
  • Breathalyzers
  • Subcutaneous hypodermic needles
  • Vitalors
  • Cast cutters
  • Snellen eye charts
  • Suction machines
  • Nebulizers
  • Centrifuges
  • Intramuscular needles
  • Microscope slides
  • Metric rules
  • Endotracheal ET tubes
  • Spirometers
  • Intradermal needles
  • Crutches
  • Suction tubing
  • Lancets
  • Gait belts
  • Pulmonary function measurement equipment
  • Baumanometers
  • Pulmonary nebulizers
  • Pipettes
  • Mechanical stethoscopes
  • Mayo stands
  • Evacuated blood collection tubes
  • Flexible sigmoidoscopy equipment
  • Dictation equipment
  • Retinoscopes
  • Enema equipment
  • Personal computers
  • Plethysmographs

Alternative Job Titles