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Automation Risk Analysis

Will “Salon Customer Experience Specialist” be Automated?

Historical Context: Oxford Study (2013)

Ranked #176 of 702. Estimated risk: 11.0%

Directly assessed by researchers as unlikely to be automatable
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AI Exposure Risk

49%

“Salon Customer Experience Specialist” will probably not be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 49% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

48%

“Salon Customer Experience Specialist” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 48% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Hairdressers, Hairstylists, and Cosmetologists, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Provide beauty services, such as cutting, coloring, and styling hair, and massaging and treating scalp. May shampoo hair, apply makeup, dress wigs, remove hair, and provide nail and skincare services.

Avg. Annual Salary $43,460
Avg. Hourly Wage $20.89
Available Jobs (US) 295,460
Job Title & Hierarchy Code (SOC) Hairdressers, Hairstylists, and Cosmetologists #39-5012
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Hairdressers, Hairstylists, and Cosmetologists”

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Core Skills & Abilities

  • Apply water or setting, straightening or waving solutions to hair, and use curlers, rollers, hot combs and curling irons to press and curl hair.

  • Bleach, dye, or tint hair, using applicator or brush.

  • Demonstrate and sell hair care products and cosmetics.

  • Clean, shape, and polish fingernails and toenails, using files and nail polish.

  • Develop new styles and techniques.

  • Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.

  • Schedule client appointments.

  • Administer therapeutic medication and advise patron to seek medical treatment for chronic or contagious scalp conditions.

  • Update and maintain customer information records, such as beauty services provided.

  • Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.

  • Comb, brush, and spray hair or wigs to set style.

  • Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment.

  • Give facials to patrons, using special compounds, such as lotions and creams.

  • Train or supervise other hairstylists, hairdressers, and assistants.

  • Operate cash registers to receive payments from patrons.

  • Attach wigs or hairpieces to model heads and dress wigs and hairpieces according to instructions, samples, sketches or photographs.

  • Recommend and explain the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore natural appearance.

  • Order, display, and maintain supplies.

  • Shave, trim, and shape beards and moustaches.

  • Shampoo, rinse, condition, and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.

  • Keep work stations clean and sanitize tools, such as scissors and combs.

  • Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type, and facial features, using clippers, scissors, trimmers and razors.

Technologies & Software

  • Microsoft Office software
  • Appointment scheduling software
  • Sale processing software
  • Customer information databases
  • Facebook
  • YouTube
  • Microsoft Copilot
  • Gemini for Workspace
  • Microsoft Word
  • Microsoft Excel
  • Intuit QuickBooks
  • Replika AI
  • Apple iOS
  • ChatGPT (OpenAI)
  • Cuticle scissors
  • Straight razors
  • Cuticle nippers
  • Hair thinning scissors
  • Round brushes
  • Handheld electric hair clippers
  • Desktop computers
  • Cuticle pushers
  • Duckbill hair clamps
  • Laptop computers
  • Haircutting scissors
  • Hot combs
  • Teasing combs
  • Color application combs
  • Hair clips
  • Fine-tooth combs
  • Flat irons
  • Hooded hair dryers
  • Handheld hair dryers
  • Electronic cash registers
  • Dye application brushes
  • Rat tail combs
  • Safety goggles
  • Hair pins
  • Butterfly hair clamps
  • Detangling combs
  • Nail files
  • Shampoo bowls
  • Curling irons
  • Tint application brushes
  • Digital timers
  • Nail buffers
  • Hairstyling brushes
  • Fingernail clippers
  • Heated hair curlers
  • Nail cleaning brushes
  • Wide-tooth combs