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Automation Risk Analysis

Will “Call Person” be Automated?

Historical Context: Oxford Study (2013)

Ranked #599 of 702. Estimated risk: 94.0%

Directly assessed by researchers as likely automatable
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AI Exposure Risk

53%

“Call Person” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 53% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

48%

“Call Person” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 48% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Couriers and Messengers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.

Avg. Annual Salary $40,060
Avg. Hourly Wage $19.26
Available Jobs (US) 71,920
Job Title & Hierarchy Code (SOC) Couriers and Messengers #43-5021
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Couriers and Messengers”

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Core Skills & Abilities

  • Sort items to be delivered according to the delivery route.

  • Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.

  • Unload and sort items collected along delivery routes.

  • Obtain signatures and payments, or arrange for recipients to make payments.

  • Plan and follow the most efficient routes for delivering goods.

  • Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.

  • Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.

  • Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.

  • Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.

  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.

  • Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.

  • Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.

  • Use telephone to deliver verbal messages.

  • Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.

  • Record information, such as items received and delivered and recipients' responses to messages.

Technologies & Software

  • Route mapping software
  • Microsoft Excel
  • Qwen (Alibaba)
  • Mistral (Mistral AI)
  • Nova (Amazon)
  • Grammarly AI
  • Zapier AI
  • Perplexity AI
  • Otter.ai
  • Notion AI
  • DeepSeek
  • Gemini (Google)
  • Microsoft Copilot
  • Microsoft Outlook
  • Claude (Anthropic)
  • UiPath (RPA + AI)
  • ChatGPT (OpenAI)
  • Gemini for Workspace
  • Microsoft Word
  • Napkin AI
  • Kimi (Moonshot AI)
  • Microsoft Office software
  • Llama (Meta)
  • Grok (xAI)
  • Personal computers
  • Computer data input scanners
  • Tablet computers
  • Bicycles
  • Envelope sealers
  • Passenger vehicles
  • Stepladders
  • Protective safety glasses
  • Laser facsimile machines
  • Pallet jacks
  • Warehouse forklifts
  • Delivery trucks
  • Global positioning system GPS devices
  • Stamping equipment
  • Hazardous material packaging
  • Mobile radios
  • Handheld radio frequency RF scanners
  • Mail addressing machines
  • High-reach forklifts
  • Wireless barcode scanners
  • Passenger vans
  • Safety belts
  • Copy machines
  • Document shredders
  • Lockboxes
  • Hard hats
  • Hydraulic lift tables
  • Motorcycles
  • Postage meters
  • Mopeds
  • Bank deposit bags