Will “Collection Correspondent” be Replaced By Robots? 🤔

Job Description

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4021.00
• The Mean Annual Wage in the U.S. is $ 37,660.00
• The Mean Hourly Wage is $ 18.00
• Currently, there are 6,780 people on this job

☝️ Information based on the reference occupation “Correspondence Clerks”.

Also Known As…

• Correspondence Clerks
• Technical Clerk
• Office Technician
• Dispute Specialist
• Dispute Resolution Analyst
• Correspondent
• Correspondence Representative
• Correspondence Coordinator
• Correspondence Clerk
• Claims Correspondence Clerk
• Chargeback Specialist
• Suggestion Clerk
• Sales Correspondent
• Office Correspondent
• Membership Correspondent
• Medical Authorization Specialist
• Legislative Correspondent
• Fans Clerk
• Fan Mail Editor
• Dispute Resolution Specialist
• Customer Service Correspondence Clerk
• Correspondence Transcriber
• Correspondence Specialist
• Correspondence Review Clerk
• Correspondence Renew Clerk
• Correspondence Dictator
• Correspondence Analyst
• Commercial Correspondent
• Authorization Representative
• Authorization Coordinator

Tasks for “Collection Correspondent”

• Present clear and concise explanations of governing rules and regulations.
• Ensure that money collected is properly recorded and secured.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Confer with company personnel regarding feasibility of complying with writers' requests.
• Type acknowledgment letters to persons sending correspondence.
• Process orders for goods requested in correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Obtain written authorization to access required medical information.
• Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.
• Compute costs of records furnished to requesters, and write letters to obtain payment.
• Maintain files and control records to show correspondence activities.
• Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
• Prepare records for shipment by certified mail.
• Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Complete form letters in response to requests or problems identified by correspondence.
• Compile data pertinent to manufacture of special products for customers.
• Compose correspondence requesting medical information and records.
• Route correspondence to other departments for reply.

Related Technology & Tools

• Multiline telephone systems
• Paper folding machines
• Microfiche viewing equipment
• Computer laser printers
• Copy machines
• Document scanners
• Computer inkjet printers
• Laser facsimile machines
• Personal computers

• Imaging software
• Microsoft SharePoint
• Microsoft Word
• SAP
• Microsoft Excel
• Electronic health record EHR software
• Microsoft Outlook
• Data entry software
• Microsoft Office