Will “Customer Service Correspondence Clerk” be Replaced By Robots? 🤔

Job Description

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4021.00
• The Mean Annual Wage in the U.S. is $ 37,660.00
• The Mean Hourly Wage is $ 18.00
• Currently, there are 6,780 people on this job

☝️ Information based on the reference occupation “Correspondence Clerks”.

Also Known As…

• Correspondence Clerks
• Technical Clerk
• Office Technician
• Dispute Specialist
• Dispute Resolution Analyst
• Correspondent
• Correspondence Representative
• Correspondence Coordinator
• Correspondence Clerk
• Claims Correspondence Clerk
• Chargeback Specialist
• Suggestion Clerk
• Sales Correspondent
• Office Correspondent
• Membership Correspondent
• Medical Authorization Specialist
• Legislative Correspondent
• Fans Clerk
• Fan Mail Editor
• Dispute Resolution Specialist
• Correspondence Transcriber
• Correspondence Specialist
• Correspondence Review Clerk
• Correspondence Renew Clerk
• Correspondence Dictator
• Correspondence Analyst
• Commercial Correspondent
• Collection Correspondent
• Authorization Representative
• Authorization Coordinator

Tasks for “Customer Service Correspondence Clerk”

• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Ensure that money collected is properly recorded and secured.
• Compute costs of records furnished to requesters, and write letters to obtain payment.
• Compile data pertinent to manufacture of special products for customers.
• Type acknowledgment letters to persons sending correspondence.
• Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Process orders for goods requested in correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Confer with company personnel regarding feasibility of complying with writers' requests.
• Compose correspondence requesting medical information and records.
• Complete form letters in response to requests or problems identified by correspondence.
• Compile data from records to prepare periodic reports.
• Obtain written authorization to access required medical information.
• Route correspondence to other departments for reply.
• Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.
• Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
• Prepare records for shipment by certified mail.
• Present clear and concise explanations of governing rules and regulations.
• Maintain files and control records to show correspondence activities.

Related Technology & Tools

• Paper folding machines
• Computer inkjet printers
• Personal computers
• Microfiche viewing equipment
• Computer laser printers
• Document scanners
• Laser facsimile machines
• Multiline telephone systems
• Copy machines

• SAP
• Imaging software
• Data entry software
• Microsoft Word
• Microsoft Outlook
• Microsoft SharePoint
• Electronic health record EHR software
• Microsoft Office
• Microsoft Excel